Platform Usage Terms & Legal Disclaimer
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Terms and Conditions
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This section outlines the legal significance of your engagement with Trade360.ai, your responsibilities as a user, the scope of the agreement you are entering into, and the jurisdiction under which these Terms apply. By using the platform, you explicitly accept these terms and enter into a binding contract.
1.1.1 These Terms and Conditions constitute a binding legal agreement between you ("User") and Trade360.ai, a platform operated by Gaurav Karamchandani & Sakshi Naram, and they govern your use of the platform, products, and associated services. 1.1.2 Access to the platform, registration, or any form of interaction with Trade360.ai indicates your explicit and voluntary agreement to be bound by these Terms. 1.1.3 Your continued use of the platform after any updates or changes to these Terms shall constitute your consent to the revised version.
1.2.1 By accessing, browsing, or using Trade360.ai, including through APIs, web interfaces, mobile applications, or third-party plugins, you agree that you have read, understood, and consented to the entirety of these Terms. 1.2.2 If you do not agree to be legally bound by these Terms, you must immediately discontinue use of the platform. 1.2.3 Use of the platform without agreement to these Terms constitutes unauthorized access and may be subject to legal consequences.
1.3.1 These Terms are governed by and interpreted in accordance with the laws of the Republic of India, and the courts located in Pune, Maharashtra shall have exclusive jurisdiction. 1.3.2 Users agree to submit to the jurisdiction of Indian courts for resolution of any disputes arising from the use of the platform. 1.3.3 The applicability of any conflict-of-law principles that would result in the application of the laws of another jurisdiction is expressly excluded.
1.4.1 It is the user’s responsibility to regularly review these Terms. 1.4.2 Trade360.ai reserves the right to amend, modify, or revise these Terms at its sole discretion and without prior notice. 1.4.3 The latest version of the Terms will always be available on the platform and shall supersede all previous versions. 1.4.4 Your continued use of the platform after the effective date of any updates will constitute your binding acceptance of those changes.
1.5.1 You acknowledge that this agreement is entered into electronically and that no physical signature is required for its enforcement. 1.5.2 Use of the platform constitutes digital acceptance, which is legally binding under the Information Technology Act, 2000, and other applicable laws. 1.5.3 All digital records and logs maintained by Trade360.ai will be admissible as legal evidence in case of dispute.
1.6.1 By using this platform, you represent that you are of legal age and have the legal capacity to enter into contracts. 1.6.2 If you are using the platform on behalf of a legal entity, you warrant that you are authorized to bind that entity to these Terms. 1.6.3 You are not permitted to use the platform if you are barred from doing so under applicable law or if you reside in a jurisdiction where the services are restricted.
1.7.1 These Terms, along with our Privacy Policy and any other referenced documents, constitute the entire agreement between you and Trade360.ai. 1.7.2 Any failure by Trade360.ai to enforce any provision of these Terms shall not be deemed a waiver of future enforcement. 1.7.3 Any provision of these Terms found to be unenforceable or invalid under applicable law shall be modified or interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law.
1.8.1 Trade360.ai is a software-as-a-service (SaaS) platform providing analytical, automation, and trading tools. 1.8.2 The platform does not offer investment advice, does not operate as a portfolio manager, and is not registered with SEBI or any financial regulator. 1.8.3 All services are technology-based and intended for use by individuals or businesses at their own discretion and risk.
1.9.1 The services offered by Trade360.ai do not constitute advisory, custodial, or discretionary portfolio management services. 1.9.2 Trade360.ai operates independently of brokerages, investment firms, or regulatory bodies, and users are solely responsible for ensuring their compliance with applicable financial laws. 1.9.3 Trade360.ai does not solicit funds for investment nor guarantee any form of return or performance.
1.10.1 By continuing to use Trade360.ai, you affirm that you understand the risks associated with algorithmic trading, and you are voluntarily assuming all associated responsibilities. 1.10.2 You confirm that all data provided by you during registration and use is accurate, truthful, and complete. 1.10.3 You acknowledge that Trade360.ai may monitor your usage patterns, interactions, and compliance with these Terms for security and performance purposes. 1.10.4 You understand that any breach of these Terms may lead to immediate suspension or termination of access, without notice or refund. 1.10.5 You confirm that you have read this section in full, and that no part of it is unclear or ambiguous to you.
Section 2: Definitions
This section defines key terms used throughout the Terms and Conditions to ensure clarity, transparency, and legal enforceability. All terms described here are to be interpreted consistently across all clauses of this agreement.
2.1 “User”
• Refers to any individual, corporation, partnership, association, trust, government agency, or other legal entity that accesses or uses the Trade360.ai platform.
• Includes registered account holders, visitors, clients accessing trial versions, or any individual using public features or tools of the platform.
• Where the context permits, “User” also includes an agent or representative acting on behalf of another party.
2.2 “Platform”
• The comprehensive suite of products and services offered under the Trade360.ai brand, including but not limited to:
• The web interface (www.trade360.ai)
• Mobile applications (Android/iOS)
• Third-party integrations
• Proprietary APIs
• Backend algorithms and automation engines
• Internal analytics dashboards
• The platform may evolve or be rebranded, but any iteration shall fall under this definition.
2.3 “Service”
• Refers to any feature, utility, or function provided by the platform to the User, whether free or paid, including:
• Trade signal execution tools
• Position sizing systems
• Auto-compounding features
• AI-based trading workflows
• Notification and alert systems
• Portfolio analytics
• Services exclude: financial advisory, fund management, custodial services, or third-party money handling.
2.4 “Subscription”
• The monetized tier-based access to the platform, paid by the User in advance on a monthly, quarterly, or annual basis.
• A subscription only provides access to technology features, not to portfolio advice, investment recommendations, or money management.
• No portion of the subscription constitutes an advisory fee, profit-sharing fee, or performance commission. It solely represents technology and infrastructure fees.
2.5 “Terms”
• Refers to this entire legal agreement comprising the Terms and Conditions, including the Privacy Policy, Disclaimers, Risk Disclosure, and any updates or addendums published.
• Acceptance of the Terms includes acceptance of all its incorporated documents and policies.
2.6 “Broker” or “Third-Party Broker”
• Refers to SEBI-registered or internationally licensed stockbrokers, commodity brokers, or exchange-integrated firms with whom the User holds an account.
• Trade360.ai does not act as a broker and merely facilitates API-based automation where the broker allows such integration.
• Examples include: Zerodha, Upstox, Fyers, Angel One, and Interactive Brokers.
2.7 “Algorithm” or “AI Engine”
• Refers to the proprietary trading and automation logic developed by Gaurav Karamchandani & Sakshi Naram, to identify trade signals and execute orders on behalf of the User.
• Trade360.ai’s AI models are customizable by the user and operate without any human interference post-deployment.
2.8 “Account”
• The personalized login credentials created by the User during onboarding, including linked broker credentials, KYC data, subscription plan, and usage logs.
• Users are responsible for securing their accounts against unauthorized access.
2.9 “Content”
• All materials published, shared, or transmitted through the platform, including text, audio, visual, and algorithmic output.
• Includes tutorials, trade logs, UI messages, or automated reports generated by the system.
• All content is the intellectual property of Gaurav Karamchandani & Sakshi Naram unless otherwise stated.
2.10 “Use” or “Usage”
• Refers to interaction with the platform via mouse clicks, taps, voice, text inputs, API calls, trade triggers, data downloads, or code modifications.
• Usage includes passive browsing or active trading automation.
2.11 “Client”
• A User who has subscribed to any paid plan offered by Trade360.ai.
• May include individuals, corporate entities, or legal representatives of businesses using the platform commercially.
2.12 “Unauthorized Access”
• Any use of another person’s account, access to administrative features without consent, bypassing of security controls, or scraping of internal content.
• May lead to immediate suspension, termination, and legal prosecution.
2.13 “Business Days”
• Refers to Monday through Friday, excluding Indian national public holidays.
• Used for the calculation of support SLAs, billing cycles, or legal notices.
2.14 “Confidential Information”
• Any non-public data, reports, trading activity, source code, subscriber information, or internal analytics revealed to or generated by the User in the course of using the platform.
• The User agrees not to disclose such information without written consent.
2.15 “Force Majeure Event”
• Any unforeseeable event beyond reasonable control, such as internet blackouts, government orders, natural calamities, civil unrest, or exchange disruptions, that prevents either party from fulfilling contractual obligations.
2.16 “Jurisdiction”
• The legal authority of the Pune Civil and High Courts in Maharashtra, India, to adjudicate any disputes arising from the use of this platform.
• Users outside India agree to resolve all disputes through Indian law and waive any conflicting jurisdictional privileges.
2.17 “Digital Acceptance”
• The act of clicking ‘Agree’, using any feature, accessing restricted services, or continuing beyond the login screen shall constitute binding legal acceptance under Indian IT Act, 2000.
2.18 “Modifications”
• Refers to any addition, deletion, update, or restructuring of these Terms or platform functionalities.
• Modifications will be communicated through website updates, emails, or in-app alerts.
This section ensures there is no ambiguity in interpretation. These definitions are enforceable and shall form the basis for all future contractual interpretation in legal, regulatory, or dispute resolution settings.
Section 3: Eligibility
This section defines who is eligible to access and use Trade360.ai, the conditions under which eligibility may be granted or revoked, and legal exclusions that apply. It ensures the platform is used only by authorized, capable, and law-abiding individuals or entities.
3.1 Minimum Age Requirement
3.1.1 The User must be at least 18 years of age to access or use the Trade360.ai platform.
3.1.2 If the User is under the age of 18, they may not access or register on the platform even under parental or guardian supervision.
3.1.3 Any account identified as being operated by a minor will be immediately suspended, and access logs will be archived for legal compliance.
3.1.4 Users registering with false date of birth or misrepresenting their age will be considered in breach of legal use and subject to immediate legal action.
3.1.5 Trade360.ai reserves the right to request age verification through KYC or identification documents at any time.
3.2 Legal Capacity
3.2.1 The User must have the full legal capacity to enter into binding contracts as per the applicable laws of their jurisdiction.
3.2.2 Any individual declared bankrupt, mentally incapacitated, or otherwise disqualified by a court or competent authority is ineligible to use the platform.
3.2.3 Trade360.ai reserves the right to deny access to Users who are under litigation, legal sanction, or insolvency procedures.
3.2.4 Legal entities such as companies, LLPs, trusts, and partnerships must authorize a natural person to act on their behalf while accepting these Terms.
3.2.5 Proof of authorization (e.g., board resolution or power of attorney) may be requested at any time.
3.3 KYC and Verification Requirements
3.3.1 To maintain regulatory hygiene and safeguard user interests, Trade360.ai reserves the right to conduct KYC (Know Your Customer) checks prior to or during usage.
3.3.2 KYC may include PAN, Aadhaar, passport, utility bills, bank account verification, and/or broker account linkage.
3.3.3 Failure to provide valid documents may lead to suspension or rejection of service.
3.3.4 KYC documents are stored securely and are not shared with third parties except under legal obligation or user authorization.
3.3.5 Enhanced Due Diligence (EDD) may be triggered for high-risk jurisdictions or flagged behavior.
3.4 Jurisdiction-Based Restrictions
3.4.1 Users from countries, states, or territories under international sanctions, embargoes, or regulatory bans (e.g., FATF blacklist, OFAC list) are strictly prohibited from using Trade360.ai.
3.4.2 This includes but is not limited to residents or citizens of North Korea, Iran, Syria, Sudan, Crimea, and any other region restricted by Indian or international laws.
3.4.3 Users accessing the platform from such jurisdictions via VPNs, proxy servers, or indirect routing may be permanently blacklisted and reported to relevant authorities.
3.4.4 It is the User’s responsibility to ensure that accessing and using Trade360.ai is permitted under the laws of their local jurisdiction.
3.4.5 Trade360.ai disclaims liability arising from illegal access due to geographic misrepresentation by the User.
3.5 Banned & Blacklisted Users
3.5.1 Users previously suspended or banned from any Trade360.ai product or affiliated service are ineligible to create new accounts.
3.5.2 Use of alternate identities, email addresses, or payment methods to bypass prior suspension is a violation of these Terms and may result in permanent blacklisting.
3.5.3 Trade360.ai maintains an internal blacklist and reserves the right to share such data with relevant legal, regulatory, or financial bodies as necessary.
3.6 Financial Literacy Requirement
3.6.1 Users are expected to possess basic financial literacy, including understanding market volatility, trading risks, and algorithmic behavior.
3.6.2 Trade360.ai is not obligated to provide training or hand-holding unless included in a separate paid service.
3.6.3 Misuse of tools due to ignorance or lack of skill shall not be grounds for refund or compensation.
3.7 Broker Account Requirement
3.7.1 To use the platform’s automated trade features, the User must have an active trading account with a compatible broker integrated via API.
3.7.2 Users are solely responsible for maintaining broker-side compliance, margin requirements, and regulatory status.
3.7.3 Trade360.ai does not open, manage, or fund broker accounts on behalf of any User.
3.7.4 Any disruption from the broker’s end shall be handled between the User and their broker; Trade360.ai shall not be held liable.
3.8 Corporate & Institutional Use
3.8.1 Companies, fintech firms, sub-brokers, and institutions may use the platform subject to a separate enterprise agreement.
3.8.2 Corporate users must assign authorized administrators and be responsible for all activities performed under their master account.
3.8.3 Unauthorized access by staff, interns, or clients under such institutions will be considered a breach.
3.8.4 Trade360.ai may require registration certificates, GST details, or regulatory licenses to verify the legitimacy of corporate clients.
3.9 Ongoing Eligibility Monitoring
3.9.1 Eligibility is not guaranteed once and forever — Trade360.ai may review, revoke, or restrict access at any time due to changing risk profiles or policy changes.
3.9.2 Background checks may be re-conducted periodically or if suspicious activity is detected.
3.9.3 Continued eligibility is subject to full compliance with these Terms and with laws governing the financial and technology sectors.
3.10 Final Authority
3.10.1 The decision of Trade360.ai regarding eligibility, onboarding, suspension, or termination shall be final, non-negotiable, and binding.
3.10.2 Users waive any right to claim damages or file grievances against such decisions unless backed by legal documentation or court orders.
3.10.3 Appeals may be sent to info@trade360.ai, but no timeline or guarantee for reversal is offered unless mandated by law.
This section ensures that only qualified, legally permitted, and competent users interact with the Trade360.ai platform. It helps safeguard both the business and its user base from risks related to age, jurisdiction, law, compliance, or financial ignorance.
Section 4: Services Offered
This section defines the nature, scope, and boundaries of services provided by Trade360.ai. It also outlines what Trade360.ai does not offer, especially in relation to financial advice, investment management, and any activity that would otherwise require regulatory approval under SEBI or similar jurisdictions.
4.1 Nature of Services
4.1.1 Trade360.ai is a software-as-a-service (SaaS) platform that offers algorithmic trading automation tools, market analytics, and portfolio execution systems using rule-based and AI-assisted logic.
4.1.2 The services are rendered purely as technology utilities and not as regulated financial services.
4.1.3 The core offering includes—but is not limited to—the following tools:
• Customizable algorithmic execution engines
• Trade signal broadcasting (based on rules defined by the user or prebuilt)
• Automated broker integration (via API tokens)
• Trade-level risk controls (like stop loss, take profit, trailing stop)
• Portfolio analysis dashboards
• Alerts, logs, and real-time reports
4.1.4 These services are non-custodial in nature, meaning Trade360.ai does not handle, hold, or manage client funds.
4.2 Non-Advisory Nature of Services
4.2.1 Trade360.ai is not a SEBI-registered Investment Adviser, Portfolio Manager, or Research Analyst.
4.2.2 The platform does not provide:
• Buy/sell/hold recommendations
• Investment suitability advice
• Risk profiling
• Model portfolios tailored to individual goals
4.2.3 Any trade signal or strategy template available on the platform is intended as a technology demonstration and not as a recommendation for any financial transaction.
4.2.4 Users are expected to evaluate all data and signals using their own judgment or with assistance from a registered financial adviser, if needed.
4.3 Limitations of Services
4.3.1 Trade360.ai operates within the limits of market availability, broker APIs, and exchange timing. Delays, outages, or mismatches may occur.
4.3.2 Services are contingent on:
• Availability and uptime of third-party broker systems
• API stability
• Internet connectivity of the user
• System load and market latency
4.3.3 The platform cannot guarantee that all trades will be executed at precise prices, quantities, or times.
4.3.4 The user acknowledges that all decisions and trades are initiated under their own risk tolerance, funding, and strategy logic.
4.4 Scope of AI-Powered Automation
4.4.1 Trade360.ai offers AI and ML-driven systems that identify patterns, volatility, or other pre-defined triggers.
4.4.2 These models may improve over time using data feedback loops but are still probabilistic, not deterministic, in nature.
4.4.3 No AI engine can guarantee results or avoid losses under all market conditions.
4.4.4 Users are provided with tools to create their own decision trees, logic paths, and algorithms using modular components.
4.5 Customization Services
4.5.1 Premium plans may offer customization features such as:
• User-defined strategy parameters
• Advanced execution rules
• Multi-asset selection logic
• Custom broker routing
4.5.2 These features are provided “as-is” and may require testing, optimization, and iteration by the user. Trade360.ai does not offer hand-holding or professional setup unless separately contracted.
4.6 Third-Party Broker API Integrations
4.6.1 Trade360.ai allows users to integrate their own broker accounts using secure, token-based APIs provided by the respective broker.
4.6.2 Trade360.ai:
• Does not create broker accounts on behalf of the user
• Does not fund, withdraw, or monitor balances
• Does not influence broker-side compliance (margin, leverage, etc.)
4.6.3 It is the responsibility of the user to:
• Ensure their broker account supports API usage
• Generate and renew API tokens responsibly
• Maintain broker-side security and legal compliance
4.7 Performance & Result Disclaimers
4.7.1 The platform explicitly disclaims any guarantee of profitability or returns from the use of its services.
4.7.2 Any reference to “backtesting”, “expected returns”, or “average gains” is based on historical data or simulations and should not be interpreted as an assurance of future results.
4.7.3 Users are urged to conduct their own research, paper trade where applicable, and understand market risks before applying any strategy live.
4.7.4 Market movements, slippage, broker outages, exchange volatility, and geopolitical events may cause deviation from expected outcomes.
4.8 User-Driven Automation
4.8.1 The responsibility for all trade decisions, signal execution, and strategy deployment rests entirely with the user.
4.8.2 The platform offers no override, manual intervention, or approval before execution. It works on pure automation.
4.8.3 Users are expected to:
• Test their strategies thoroughly
• Monitor performance
• Keep sufficient margin in their broker accounts
• Be aware of drawdowns, risk of ruin, and stop-out triggers
4.9 Service Modifications
4.9.1 Trade360.ai reserves the right to:
• Add or remove features
• Upgrade AI logic
• Modify API integrations
• Adjust plan features
4.9.2 These changes may occur with or without notice, especially if driven by broker changes, compliance updates, or technical obsolescence.
4.9.3 Continued use of the platform after such changes implies acceptance of modified service scope.
4.10 Use Case Restrictions
4.10.1 Trade360.ai services may not be used for:
• Offering investment advice to third parties
• Repackaging the platform for commercial reselling
• Providing fund management or advisory as a sub-broker
• Running illegal or unregistered collective investment schemes
4.10.2 Trade360.ai reserves the right to terminate accounts that attempt to use the platform as a proxy for unlicensed financial operations.
This section aims to define clearly what Trade360.ai does — and what it doesn’t do — so that users understand its role as a technology provider and not a financial advisor or fund manager. This clarity protects both the user and the company from future legal or regulatory ambiguity.
Section 5: Account Registration & Responsibilities
This section outlines the obligations of users when creating and managing an account on Trade360.ai, including identity verification, account usage policies, data accuracy, and security responsibilities. It is designed to ensure lawful, secure, and fair use of the platform by every registered user.
5.1 Account Creation
5.1.1 To access the full features of Trade360.ai, Users must create an account by completing the registration process on the official platform.
5.1.2 This process may require the User to input:
• Full name (as per official ID)
• Valid email address
• Mobile number (linked with UIDAI/Aadhaar where applicable)
• Password creation
• KYC documents (PAN, Aadhaar, passport, etc.)
5.1.3 Users must ensure that all information submitted is truthful, accurate, current, and complete.
5.1.4 Submission of false or misleading information constitutes a material breach of this agreement and may result in account suspension or permanent termination.
5.1.5 Trade360.ai reserves the right to reject any registration request without assigning a reason.
5.2 Identity Verification and KYC
5.2.1 Trade360.ai may require submission of government-issued identification documents before granting full access.
5.2.2 KYC (Know Your Customer) procedures may include, but are not limited to:
• Aadhaar verification
• PAN validation
• Bank account linkage
• Address proof
5.2.3 Failure to comply with KYC requests within the given timeline may lead to denial or restriction of services.
5.2.4 Trade360.ai retains the right to conduct background verification, either directly or through authorized third-party services.
5.2.5 Documents submitted for KYC shall be stored securely in encrypted form and handled per our Privacy Policy.
5.3 Single User – Single Account Policy
5.3.1 Each User is allowed to register only one account on the platform.
5.3.2 Creation of multiple accounts by the same individual (using different emails, mobile numbers, or names) is strictly prohibited.
5.3.3 Detection of multiple accounts linked to the same individual will result in:
• Immediate account suspension
• Merging or deletion of duplicate accounts
• Rejection of refund claims (if any)
5.3.4 Any attempt to bypass this restriction using VPNs, virtual numbers, or shell identities shall be treated as fraud.
5.4 Security of Login Credentials
5.4.1 Users are responsible for safeguarding their login credentials, including password, OTP tokens, and API keys.
5.4.2 Users must not share login credentials with third parties under any circumstances.
5.4.3 If the User suspects unauthorized access, they must:
• Immediately reset their password
• Notify the Trade360.ai support team
• Revoke and regenerate any linked API keys
5.4.4 Trade360.ai is not liable for any loss, damage, or breach caused due to the User’s negligence in securing their account.
5.4.5 Users agree to log out of their session at the end of each use and use secure, personal devices to access the platform.
5.5 API Key & Broker Integration Responsibilities
5.5.1 API keys provided by the User for connecting their brokerage account must be generated from their official broker login.
5.5.2 Users are solely responsible for:
• Creating API keys
• Renewing them periodically
• Ensuring expiry dates are updated
• Revoking keys in case of breach
5.5.3 Trade360.ai does not save broker passwords or sensitive login credentials.
5.5.4 If a trade fails or is misexecuted due to expired or incorrect API keys, the User bears full responsibility.
5.6 Prohibited Account Activities
5.6.1 Users shall not:
• Use another person’s credentials to access the platform
• Transfer, resell, lease, or license access to their account
• Use bots or scripts to create fake traffic or register users
• Provide proxy access to non-registered third parties
5.6.2 Doing any of the above shall constitute a breach and may result in:
• Immediate termination
• Data deletion
• Reporting to regulatory authorities if deemed necessary
5.7 Usage Monitoring and Logging
5.7.1 Trade360.ai may monitor account activity for:
• Security audits
• Abuse detection
• Algorithmic performance measurement
5.7.2 Activity logs may include:
• Login timestamps and IP addresses
• Trade initiation events
• API failure logs
• Unusual withdrawal or strategy edit patterns
5.7.3 These logs are stored securely and used only for internal improvement or legal evidence in case of disputes.
5.8 User Liability for Activities
5.8.1 The User is liable for all activity that occurs under their registered account, whether authorized or not.
5.8.2 Trade360.ai is not obligated to verify whether usage under an account is being performed by the rightful account holder.
5.8.3 Users agree to indemnify Trade360.ai for any claim, loss, or damage arising from misuse or negligence related to their account.
5.9 Account Suspension & Investigation
5.9.1 Trade360.ai may suspend an account if:
• There is suspected fraudulent activity
• There are ongoing disputes with financial or regulatory implications
• The User breaches any clause of these Terms
• There are pending KYC or legal clarifications
5.9.2 Suspended accounts will be barred from:
• Executing trades
• Accessing dashboards
• Receiving support
5.9.3 Suspension may be lifted once the issue is resolved, at the sole discretion of the platform.
5.10 Account Termination & Data Handling
5.10.1 Trade360.ai reserves the right to terminate any account permanently if:
• The User is found in violation of applicable laws
• The User engages in manipulation, hacking, or scraping
• Multiple accounts are created or identity fraud is detected
5.10.2 Upon termination:
• All access will be revoked immediately
• All scheduled trade executions will be canceled
• Data retention will follow the privacy policy and legal norms
5.10.3 Termination is final and irreversible, and Trade360.ai is under no obligation to provide a reason or explanation.
This section places strong responsibility on the user to ensure accurate data submission, security of login credentials, and lawful usage of the platform. It also grants Trade360.ai the authority to investigate, suspend, or terminate accounts if any red flags are identified.
Section 6: Subscription Plans & Payment Terms
This section outlines the structure, rules, and legal responsibilities associated with subscribing to Trade360.ai services. It governs pricing, billing schedules, payment methods, taxes, refunds, auto-renewals, failed payments, and cancellation mechanisms. The User is expected to review this section carefully before subscribing to any plan.
6.1 Nature of Subscription Services
6.1.1 Trade360.ai offers subscription-based access to its technology platform.
6.1.2 Each subscription is a technology access license and does not constitute:
• Investment advisory
• Portfolio management
• Trading signal recommendation
• Profit-sharing arrangement
6.1.3 Subscriptions are tiered into various plans (e.g., Bronze, Silver, Gold, Centurion), each with differing access to platform tools and limits on broker/API usage.
6.1.4 The features available under each subscription plan are subject to change without prior notice.
6.2 Subscription Activation
6.2.1 Subscriptions activate upon:
• Successful payment confirmation through approved gateways (e.g., Razorpay, Stripe, UPI, NetBanking)
• Acceptance of Terms and Conditions
6.2.2 Activation timelines may vary depending on payment verification, KYC validation, and internal review.
6.2.3 Users will receive a digital confirmation receipt with their invoice, plan tier, start date, and end date.
6.3 Pricing and Billing Frequency
6.3.1 Subscription fees are published on the official website and may vary based on:
• Features selected
• Duration (monthly, quarterly, annual)
• Promotional offers
6.3.2 All fees are exclusive of applicable taxes unless stated otherwise. GST (currently at 18%) will be added during checkout for Indian residents.
6.3.3 Prices may be changed at the discretion of Trade360.ai without notice to existing users. Renewals shall be charged as per the prevailing rate.
6.3.4 Custom pricing or enterprise quotes may be separately negotiated and invoiced under a Master Service Agreement (MSA).
6.4 Accepted Payment Methods
6.4.1 Payments are accepted via:
• Credit/Debit Cards (Visa, Mastercard, RuPay, etc.)
• UPI
• Net Banking
• Payment Wallets (PhonePe, Paytm)
• International cards (for global users)
• Manual bank transfer (only for enterprise plans)
6.4.2 Cash payments, cheque deposits, or payment through unofficial agents are strictly prohibited.
6.4.3 Trade360.ai is not liable for failed or fraudulent payments made outside the approved channels.
6.5 Auto-Renewal Policy
6.5.1 By default, subscriptions are set to auto-renew unless the user disables this setting in their billing dashboard.
6.5.2 Users will be notified by email before renewal with a reminder and payment attempt schedule.
6.5.3 If auto-renewal fails due to expired card, insufficient funds, or gateway error, the system will retry up to 3 times before downgrading or suspending access.
6.5.4 Users are responsible for maintaining valid payment methods on file.
6.6 Invoicing and Receipts
6.6.1 An invoice shall be generated electronically for every transaction and shared via email or downloadable from the dashboard.
6.6.2 Invoices shall mention:
• Plan name
• Subscription duration
• Total amount
• Tax breakdown
• Payment method
• Legal entity details of Trade360.ai
6.6.3 No invoice modification will be entertained after 48 hours from the time of issue.
6.7 Failed Payments and Delinquency
6.7.1 If a subscription payment fails and remains unpaid for more than 7 days:
• Platform access will be suspended
• Trade executions will be halted
• Historical data access will be limited
6.7.2 Continued delinquency may lead to permanent account deactivation and blacklisting.
6.7.3 Trade360.ai reserves the right to refer unpaid dues to a collections agency or initiate legal recovery proceedings under applicable laws.
6.8 Taxes and Compliance
6.8.1 Indian users shall be charged GST on all subscription plans as per prevailing tax laws.
6.8.2 Business entities may input their GSTIN for input tax credit eligibility during checkout.
6.8.3 Users are responsible for complying with tax obligations in their local jurisdiction and reporting payments accordingly.
6.8.4 Trade360.ai will comply with Indian tax filing regulations and cooperate with government audits as required.
6.9 Cancellation Policy
6.9.1 Users may cancel their subscription from their dashboard at any time before the next billing cycle.
6.9.2 Cancellation prevents future billing but does not entitle the user to a refund for the current billing cycle.
6.9.3 Users on annual or quarterly plans may opt out of auto-renewal anytime before renewal date.
6.9.4 Upon cancellation, the user will retain access till the end of the paid period.
6.10 Refund Policy
6.10.1 Trade360.ai has a strict NO REFUND policy for all active subscriptions unless otherwise explicitly stated during purchase.
6.10.2 Refunds are only considered in the following cases:
• Double billing due to system error
• Inability to access the platform within 48 hours of successful payment
• Payment debited but no activation and support unresponsive for 3 business days
6.10.3 Refunds, if approved, will be processed within 7–10 business days to the original payment method.
6.10.4 No refunds shall be issued for:
• Strategy performance
• Misunderstanding of platform features
• Unused or partially used subscriptions
6.11 Plan Downgrades or Upgrades
6.11.1 Users may upgrade or downgrade their plan from the dashboard.
6.11.2 Upgrades take effect immediately; the balance from the previous plan is adjusted on a pro-rata basis.
6.11.3 Downgrades will apply from the next billing cycle.
6.11.4 No refund or credit will be issued for downgrades mid-cycle.
6.12 Trial Plans and Discounts
6.12.1 Trial plans, if offered, are limited-time, non-renewable access periods provided for evaluation purposes.
6.12.2 Trial users agree to the same Terms and Conditions as full subscribers.
6.12.3 Discount codes or promotions:
• Must be entered before checkout
• Cannot be applied retroactively
• May be discontinued without notice
6.12.4 Abuse of discounts or trial plans may lead to account suspension.
6.13 Legal Recourse
6.13.1 Trade360.ai retains the right to:
• Freeze access for chargebacks or disputed transactions
• Inform payment gateway and financial institutions about suspicious billing activities
• Initiate legal proceedings for willful non-payment or fraud
6.13.2 All subscription transactions are governed by Indian law, and disputes are subject to jurisdiction of Pune, Maharashtra.
This section establishes the financial expectations and billing rights of both the platform and the User. It legally protects the platform from misuse, non-payment, and refund exploitation while clearly communicating the obligations to the User.
Great — here is Section 7: Refund & Cancellation Policy, written with full legal clarity, depth, and structured in a professional format exceeding 1000 words:
Section 7: Refund & Cancellation Policy
This section governs all refund and cancellation matters related to subscriptions or services purchased from Trade360.ai. It outlines the platform’s no-refund stance, exceptions, eligibility conditions, grace periods (if any), and the dispute resolution process. This policy is binding on all users once a payment is made and constitutes a non-negotiable part of the Terms of Service.
7.1 General Policy Overview
7.1.1 Trade360.ai operates under a strict no-refund policy for all its digital services, once a subscription or license is activated.
7.1.2 All subscriptions are deemed to be digital, performance-based services delivered immediately upon activation, and therefore are not eligible for refund under general consumer laws.
7.1.3 By purchasing any plan or product, the User agrees to waive any cooling-off period or refund rights unless explicitly stated in writing by Trade360.ai.
7.1.4 Refund requests submitted outside the accepted channels or timeline will be automatically rejected.
7.2 Digital Service Exemption
7.2.1 Under Indian consumer laws and international SaaS regulations, digital services that are delivered instantly and/or are performance-based (like algorithmic trade automation) are exempt from mandatory refund clauses.
7.2.2 Trade360.ai provides technology features that are activated immediately after payment and are therefore considered “consumed.”
7.2.3 The User expressly agrees and understands that the platform is not obligated to refund under any “change of mind,” “dissatisfaction,” or “non-usage” scenarios.
7.3 Eligible Refund Scenarios
Refunds may be considered on an exception-only basis under the following conditions:
7.3.1 Double Billing or Duplicate Payment:
• If the User is charged twice for the same plan without upgrade or change in plan level.
• Requires proof of duplicate bank deduction and confirmation from the payment gateway.
7.3.2 Non-Activation of Service:
• If payment is made successfully but service is not activated within 48 hours and support remains unresponsive for 3 business days despite proper escalation.
7.3.3 Wrong Plan Purchased (If Not Used):
• If a plan was selected mistakenly and not activated, and the User immediately raises a ticket before using the dashboard or linking any broker.
7.3.4 In all above cases, refunds will only be issued to the original payment method after internal verification.
7.4 Non-Refundable Scenarios
Refunds will not be granted in the following cases:
7.4.1 User did not use the platform features after activation.
7.4.2 Platform performance did not meet personal return expectations.
7.4.3 Losses occurred in trades executed using the user’s own broker API.
7.4.4 Trial was not availed or expired before being used.
7.4.5 Subscription was auto-renewed and the user failed to cancel on time.
7.4.6 Delay in trade execution or missed trades due to API errors, internet issues, or broker-side problems.
7.4.7 Dissatisfaction with interface design, dashboard layout, or strategy results.
7.4.8 The User misunderstood the service scope or thought the subscription included advisory services.
7.4.9 Cancellation request was placed after the renewal date.
7.5 Cancellation by User
7.5.1 Users can cancel their subscription at any time from their dashboard, and it will prevent the next billing cycle from triggering.
7.5.2 Cancellation does not affect current access. The User will continue to enjoy platform usage until the end of the current billing period.
7.5.3 Cancellation must be done before the renewal date to avoid automated charges.
7.5.4 Trade360.ai does not take cancellation requests by phone, WhatsApp, or social media. Requests must be submitted via the official dashboard or support portal.
7.6 Platform-Initiated Cancellation
7.6.1 Trade360.ai reserves the right to cancel any User’s subscription or access in case of:
• Violation of Terms and Conditions
• Involvement in fraudulent activity
• Abuse of trial plans, referral programs, or discount codes
• Attempted resale of platform access
• Non-compliance with KYC requirements
• Use of the platform in a banned jurisdiction
7.6.2 Such cancellations are permanent, and no refund will be issued regardless of usage status or remaining subscription period.
7.7 Grace Period (If Applicable)
7.7.1 In limited-time promotions or trials, Trade360.ai may (at its sole discretion) offer a 24–72 hour grace period post-subscription where refund/cancellation is possible only if the account remains unused.
7.7.2 This grace period, if offered, will be explicitly mentioned in the product page or campaign.
7.7.3 Using any core features (like linking broker, placing orders, or viewing reports) voids the eligibility for grace-period cancellation.
7.8 How to Request a Refund (If Eligible)
7.8.1 Eligible refund requests must be submitted via:
• Email to refunds@trade360.ai
• Or via the ticketing system in the dashboard
7.8.2 The following information must be provided:
• Registered email ID
• Transaction ID and date
• Plan name and reason for refund
• Screenshots of bank debits or gateway failure (if applicable)
7.8.3 All requests will be reviewed within 7 business days.
7.8.4 Approval or rejection will be communicated via email, and no telephonic follow-ups will influence the outcome.
7.9 Chargebacks & Disputes
7.9.1 Initiating a chargeback without prior contact will be considered breach of policy and lead to immediate suspension of services.
7.9.2 In case of payment disputes, Trade360.ai will provide full transaction evidence, access logs, and KYC records to the payment gateway or authority.
7.9.3 Accounts under chargeback investigation will be blacklisted permanently and blocked from future use.
7.10 Tranactions
Your subsription might have been collected in some other account which does not belong to Trade360.Ai .
7.11 Legal Recourse
7.11.1 Refunds, cancellations, or disputes shall be governed by Indian laws, and all actions must be initiated under Pune jurisdiction.
7.11.2 The User waives the right to file refund claims in foreign jurisdictions.
7.11.3 Any financial claim exceeding ₹10,000 must be routed through formal written legal notice to legal@trade360.ai.
This section ensures that subscription payments are treated seriously and ethically. It protects the business from misuse, fraud, and reversal abuse while granting limited, well-defined opportunities for legitimate users to seek a refund when genuinely warranted.
Section 8: Use Restrictions
This section defines and prohibits specific forms of misuse, unauthorized activities, prohibited conduct, and platform abuse. By agreeing to these Terms, the User consents to strictly refrain from all actions listed herein. Violations may lead to permanent account suspension, legal action, and reporting to regulatory or law enforcement bodies.
8.1 Illegal and Unlawful Use
8.1.1 Users may not use Trade360.ai for any purpose that violates local, national, or international law.
8.1.2 Prohibited use includes:
• Money laundering
• Terrorist financing
• Tax evasion
• Market manipulation (including pump and dump, wash trading, spoofing)
• Insider trading
• Front-running or tailgating of trades
8.1.3 If a user is found using the platform for any of the above purposes, their account will be immediately terminated, and all usage logs and KYC data will be handed over to legal authorities.
8.2 Reverse Engineering and Source Code Tampering
8.2.1 Users may not attempt to:
• Decompile, decode, reverse-engineer, or disassemble any part of Trade360.ai
• Access or extract source code
• Modify or replicate platform functionality for redistribution
8.2.2 Any such action shall constitute an infringement of Trade360.ai’s intellectual property and trade secrets.
8.2.3 Violators may be prosecuted under applicable IP laws, including but not limited to:
• Indian Copyright Act, 1957
• Information Technology Act, 2000
8.3 Web Scraping, Data Mining, and Bot Access
8.3.1 The use of:
• Crawlers
• Automated bots
• Scraping tools
• Headless browsers
to extract, monitor, or copy platform data is strictly prohibited.
8.3.2 Trade360.ai reserves the right to:
• Block IPs and devices engaging in scraping
• File legal claims for bandwidth misuse, data theft, or system manipulation
8.3.3 Exceptions are granted only for users with explicit written API access under a paid enterprise license.
8.4 Resale and Unauthorized Distribution
8.4.1 The subscription is licensed solely for individual or business use by the registered User.
8.4.2 The following actions are expressly forbidden:
• Sharing credentials with third parties
• Selling platform access or API-generated trades to others
• White-labeling the product without a licensing agreement
• Running an advisory business using Trade360.ai outputs
8.4.3 Detection of such activities will result in immediate blacklisting and legal notice under copyright and contract law.
8.5 Sharing or Republishing of Platform Content
8.5.1 Users may not:
• Share dashboards, screenshots, trade logs, or signal outputs on public forums without watermarking or permission
• Redistribute video tutorials or premium strategy content
• Record walkthroughs or onboarding calls for commercial use
8.5.2 All platform content, including onboarding materials, videos, reports, and dashboards, are proprietary.
8.6 Platform Misuse and Exploits
8.6.1 Exploiting software bugs, UI glitches, or latency to gain unauthorized access, override trades, or access premium features is a violation of this policy.
8.6.2 Users must report any discovered vulnerabilities to security@trade360.ai within 24 hours.
8.6.3 Users caught exploiting bugs or sharing exploits online may face civil and criminal penalties.
8.7 Disruptive or Abusive Behavior
8.7.1 Users may not engage in:
• Harassment of support staff
• Spamming the ticketing system
• Abusive or threatening language toward company personnel
• Intimidation, coercion, or defamation
8.7.2 Trade360.ai maintains a zero-tolerance policy. A single instance of abuse can result in a permanent ban.
8.7.3 All communication is logged and may be used in legal defense or action if required.
8.8 Inappropriate Use of Referral and Affiliate Programs
8.8.1 Users shall not:
• Create multiple accounts to benefit from referral bonuses
• Use bots or fake leads to simulate traffic
• Misrepresent product features for commission gains
8.8.2 All referral payments are subject to audit. Fraudulent referrals will be disqualified, and any earned commissions will be revoked.
8.8.3 Trade360.ai may ban an affiliate or referral partner without prior notice in case of unethical activity.
8.9 Hosting Malicious Content
8.9.1 Users may not upload, host, or distribute content that:
• Contains viruses, worms, trojans, or malware
• Promotes hacking, phishing, or financial fraud
• Hosts misleading links or redirects
• Violates local obscenity laws or contains hate speech
8.9.2 The platform is regularly scanned for such content. Offenders will be permanently banned and reported.
8.10 Violation of Fair Use Policy
8.10.1 Trade360.ai enforces a Fair Use Policy to ensure equitable server and algorithm access.
8.10.2 Excessive load on the platform through:
• Overuse of API calls
• Unusual strategy duplication
• Bulk portfolio imports
is considered misuse and may trigger rate limiting or account restrictions.
8.10.3 Fair use limits are defined by plan type and may be dynamically adjusted.
8.11 Use from Restricted Jurisdictions
8.11.1 Users may not access or use Trade360.ai from any country under trade sanctions, FATF watchlists, or any jurisdiction deemed “high-risk” under Indian law.
8.11.2 Use of VPNs or proxy masking to circumvent geo-blocks is a breach of this agreement.
8.11.3 Detected IPs from banned locations will be logged, reported, and blacklisted permanently.
8.12 Third-Party Misrepresentation
8.12.1 Users may not:
• Claim partnership, affiliation, or endorsement from Trade360.ai without written authorization
• Use the brand to mislead or onboard investors or clients outside the platform’s scope
8.12.2 Violators may face legal action for impersonation, brand defamation, or fraudulent misrepresentation.
8.13 Breach of Algorithmic Ethics
8.13.1 Users shall not:
• Upload unethical strategies designed to harm markets (e.g., flash crashes, volume stuffing)
• Manipulate platform logic to front-run public strategies
• Bypass slippage or latency controls to gain unfair advantage
8.13.2 Trade360.ai reserves the right to audit strategy logs and suspend such activity.
8.14 Attempts to Harm Platform Integrity
8.14.1 No user shall:
• Launch DDoS attacks or probe infrastructure
• Attempt to bypass firewalls or backend security
• Inject code via front-end or browser developer tools
8.14.2 Such acts are considered cybercrime and will be reported under the Information Technology Act, 2000 and IPC Sections 66C, 66D, and 43A.
This section strictly enforces the ethical and legal use of Trade360.ai. It ensures that no user misuses their access for personal gain, disruption, or manipulation and that all activities are traceable, legitimate, and within legal bounds.
Section 9: Intellectual Property Rights
This section outlines the ownership, usage rights, access permissions, restrictions, and enforcement mechanisms relating to all intellectual property (IP) assets of Trade360.ai. It clarifies what constitutes proprietary material, the limited license granted to Users, and the legal consequences of any infringement, plagiarism, or misuse.
9.1 Ownership of Intellectual Property
9.1.1 All content, features, functionality, code, strategies, design elements, algorithms, analytics frameworks, AI modules, logos, branding assets, business processes, and visual elements used on the platform are the exclusive intellectual property of Trade360.ai, a property of Gaurav Karamchandani & Sakshi Naram.
9.1.2 This ownership includes but is not limited to:
• Website layout and user interface design
• Source code (backend and frontend)
• Mobile application architecture
• Proprietary logic for automation and compounding
• Trade execution engines and reporting formats
• Taglines, slogans, brand tone, and domain names
9.1.3 Trade360.ai’s IP is protected under:
• The Indian Copyright Act, 1957
• The Trade Marks Act, 1999
• The Information Technology Act, 2000
• International IP treaties where applicable
9.2 Limited License to Use
9.2.1 Upon account creation and subscription, Users are granted a limited, revocable, non-transferable, and non-exclusive license to access and use the platform for their personal or internal business purposes only.
9.2.2 This license does not include:
• The right to distribute, resell, sublicense, or white-label the platform
• The right to replicate, host, or mirror the platform
• The right to claim authorship or co-ownership of any component, feature, or result
9.2.3 This license terminates immediately upon:
• Subscription expiry without renewal
• Breach of Terms
• Legal notice from Trade360.ai
9.3 Prohibited Uses of IP
9.3.1 Users are strictly prohibited from:
• Copying or cloning Trade360.ai’s features or UI/UX elements
• Reverse engineering algorithms, trade engines, or compounders
• Recreating the platform for competitive or commercial use
• Extracting and republishing tutorial content, videos, or internal documentation
• Hosting, selling, or publishing data reports generated from Trade360.ai under their own name
• Removing or hiding branding elements or copyright notices
9.3.2 All AI-generated outputs on the platform (e.g., strategy performance logs, trade summaries) are derivative works owned by Trade360.ai, unless otherwise stated.
9.4 Trademark & Brand Protection
9.4.1 The name “Trade360.ai,” its logo, and all associated branding material are registered or unregistered trademarks of the company.
9.4.2 Users may not use the name or branding for:
• Promotional material without consent
• Investment products, courses, or campaigns
• Affiliations, advisory, or influencer activities
9.4.3 Misuse of brand assets may result in:
• DMCA takedown notices
• Cease and desist letters
• Legal claims for defamation or dilution
9.5 Content Created by Users
9.5.1 Users who create and upload content such as custom strategies, dashboards, or educational posts via platform tools retain ownership of original logic, provided it does not violate platform IP.
9.5.2 However, by submitting any content to the platform, the User grants Trade360.ai an irrevocable, royalty-free, perpetual license to:
• Use, display, modify, and distribute the content within the platform
• Publish it (with attribution) to improve the platform or community knowledge base
9.5.3 Users may not claim IP rights on platform-generated visuals or reports even if based on their input.
9.6 AI Models and Algorithms
9.6.1 All prebuilt AI models, execution engines, strategy logic, and signal generators available within Trade360.ai are proprietary.
9.6.2 The User is granted access only to configure or apply these models on their accounts, and does not acquire any ownership or insight into the internal model weights, design, or training data.
9.6.3 Attempting to reverse-engineer or recreate these AI systems is considered IP theft.
9.7 Third-Party Integrations
9.7.1 Any third-party content (e.g., broker logos, charts, plugins) used on the platform remain the intellectual property of their respective owners.
9.7.2 Trade360.ai integrates such components under valid licenses or developer terms and does not transfer any third-party IP rights to Users.
9.7.3 Misusing third-party IP through the platform may lead to:
• Access revocation
• Termination of services
• Legal recourse from third-party rights holders
9.8 IP Violation Monitoring
9.8.1 Trade360.ai actively monitors:
• Source code plagiarism
• Clone applications appearing in public domains
• Illegal reproduction on forums, GitHub, Telegram, Discord, YouTube, or other platforms
9.8.2 Upon detection, Trade360.ai will issue formal:
• DMCA takedowns
• Cease-and-desist notices
• Legal notices under Indian IP laws
9.9 Penalties for Infringement
9.9.1 Users found guilty of violating Trade360.ai’s IP rights will face:
• Permanent account suspension
• Civil liabilities up to ₹25,00,000 or more for damages
• Criminal prosecution under IPC Sections 406, 420, and the IT Act
9.9.2 Trade360.ai reserves the right to:
• Seek injunctions against users operating clones or derivative platforms
• Recover damages for losses due to piracy or brand dilution
9.10 Reporting Infringements
9.10.1 If you believe someone has copied, misused, or resold Trade360.ai material, please report it immediately to: legal@trade360.ai with:
• URLs or evidence of plagiarism
• Screenshots and timestamps
• Identity (if known) of the infringing party
9.10.2 Trade360.ai will pursue all violations aggressively and may reward whistleblowers with cash compensation or free access (at company’s discretion).
This section protects the long-term innovation and proprietary development of Trade360.ai while giving users clarity about their limited access and obligations. It ensures that no one can misrepresent, copy, or exploit Trade360.ai’s technology, brand, or content.
Section 10: Disclaimers & Limitation of Liability
This section formally disclaims all warranties, fiduciary roles, financial guarantees, and liabilities for losses arising from the use or misuse of Trade360.ai. It defines the limits of responsibility that Trade360.ai assumes in providing its technology services. Users agree to these terms explicitly upon use or subscription and waive claims beyond these limits.
10.1 General Disclaimer
10.1.1 Trade360.ai is a technology service platform and does not operate as a SEBI-registered financial adviser, broker, or portfolio manager.
10.1.2 No part of the platform should be interpreted as:
• Financial, legal, or tax advice
• Investment recommendations
• Promises of return
• Personal advisory services
10.1.3 Users are responsible for consulting with registered financial professionals before using any strategy, automation tool, or analytics provided by the platform.
10.2 No Guarantee of Returns
10.2.1 Trade360.ai does not guarantee profits, performance, or favorable outcomes from any feature, tool, or AI logic.
10.2.2 Any reference to:
• Backtested performance
• Past results
• Annualized return percentages
• Model success rates
is purely historical, hypothetical, or algorithm-generated, and not predictive.
10.2.3 Users agree that past performance is not an indicator of future results.
10.2.4 Any loss, even total capital loss, is the sole responsibility of the user.
10.3 As-Is and As-Available Basis
10.3.1 All services are provided strictly “as-is” and “as-available,” with no warranties or guarantees of uptime, performance, compatibility, or availability.
10.3.2 Trade360.ai does not warrant that:
• The platform will be uninterrupted or error-free
• The automation will trigger at exact times
• The trades will execute at desired prices
• The platform will be available at all times across geographies
10.3.3 Server updates, broker API issues, internet outages, or third-party failures may cause feature disruptions, delays, or inaccessibility.
10.4 Third-Party Platforms & APIs
10.4.1 Trade360.ai relies on external broker APIs (e.g., Zerodha, Upstox, Fyers) for trade execution.
10.4.2 Trade360.ai is not responsible for:
• Trade rejections by the broker
• Broker-side slippage, latency, or downtime
• Failure of API tokens due to password changes, broker outages, or technical resets
10.4.3 Users agree that all trades occur within their broker account, and Trade360.ai has no financial or legal control over trade execution, margin errors, or broker misbehavior.
10.5 System and Algorithm Errors
10.5.1 Though Trade360.ai invests in robust testing, errors in logic, misfires, or incorrect strategy execution can occur due to:
• System bugs
• Hardware failure
• Logical flaws in AI model
• Incorrect configurations by the user
10.5.2 Trade360.ai assumes no liability for losses caused due to such errors, unless proven to be due to intentional misconduct.
10.5.3 The user must monitor their strategy, place failsafes (stop losses), and be aware of their trading activity.
10.6 Limitation of Liability
10.6.1 To the maximum extent permitted by law, Trade360.ai shall not be liable for:
• Direct or indirect financial losses
• Loss of expected profits or unrealized gains
• Business interruption
• Loss of goodwill or reputation
• Delayed execution
• Missed opportunity cost
• Emotional distress or mental harassment caused by financial losses
10.6.2 The total cumulative liability, if any, of Trade360.ai, whether in contract, tort, negligence, or otherwise, shall be limited to the amount paid by the user in the last active subscription cycle, not exceeding one billing month.
10.7 No Fiduciary or Advisory Relationship
10.7.1 Use of Trade360.ai does not create a fiduciary duty or advisory-client relationship.
10.7.2 Trade360.ai does not owe:
• Suitability assessment
• Risk profiling
• Personal investment goal evaluation
• Capital protection or preservation
10.7.3 Users operate the platform entirely on their own discretion and risk.
10.8 Loss from User Misconfiguration
10.8.1 Trade360.ai is not liable for losses arising from:
• Wrong stop loss or target inputs
• Incorrect broker account selection
• High-risk leverage use
• Leaving positions unattended during high volatility
• Ignoring support notifications or warnings
10.8.2 The User bears sole responsibility for verifying all settings and parameters.
10.9 Third-Party Recommendations
10.9.1 Any signal, content, or strategy received from a third party (advisor, influencer, affiliate) is the responsibility of that third party.
10.9.2 Trade360.ai does not endorse, verify, or validate any user-submitted or affiliate-published content.
10.9.3 Users relying on third-party tips or custom templates assume full responsibility.
10.10 Force Majeure
10.10.1 Trade360.ai shall not be liable for delay, loss, or failure to perform caused by acts beyond its reasonable control, including:
• Acts of God
• Internet infrastructure collapse
• Cyberattacks
• Regulatory restrictions
• Political unrest
• Technical downtime of brokers or exchanges
10.10.2 During such events, service restoration will be prioritized on a best-effort basis without compensation or extensions.
10.11 Disclaimer of Testimonials and Marketing
10.11.1 All testimonials, screenshots, or user feedback shown on Trade360.ai’s website or campaigns are based on individual results, and do not reflect typical or guaranteed outcomes.
10.11.2 Any user appearing in case studies or promotional stories has given written consent, and results are presented as-is.
10.11.3 Trade360.ai is not responsible if expectations are built on anecdotal testimonials.
10.12 Third-Party Plugin and Tool Disclaimers
10.12.1 If Trade360.ai integrates third-party plugins, tools, or widgets:
• Their reliability is not guaranteed
• Any loss arising from their failure is outside the scope of liability
• Users must separately accept and review the third party’s own T&C
10.13 No Investment Licenses
10.13.1 Trade360.ai is not licensed under:
• SEBI (Securities and Exchange Board of India)
• RBI
• CFTC, SEC, or any foreign financial regulator
10.13.2 The platform is strictly technological and does not qualify as a financial intermediary, fund manager, or research analyst.
10.14 User Agreement to Risk
10.14.1 By continuing to use the platform, Users acknowledge:
• That financial markets carry risk of capital loss
• That automation tools do not guarantee success
• That trade execution is subject to external dependencies
10.14.2 Users accept full legal and financial responsibility for the outcome of their trades.
This section serves as the cornerstone of legal protection for Trade360.ai, limiting liabilities while ensuring the User understands that the platform is purely a tool, not a financial advisor or guaranteed profit system.
Section 11: Risk Disclosures
This section provides a full and transparent disclosure of the various risks associated with using algorithmic trading tools, financial automation, and market analytics on Trade360.ai. Users acknowledge that investing in financial markets inherently involves risk and agree that they are solely responsible for understanding, managing, and accepting these risks before using any feature of the platform.
11.1 General Market Risk
11.1.1 The financial markets — including but not limited to equities, commodities, indices, and currencies — are inherently volatile and unpredictable.
11.1.2 Users acknowledge that market prices are influenced by a wide variety of factors such as:
• Economic indicators
• Corporate earnings
• Government policies
• Geopolitical events
• Inflation and interest rate fluctuations
• Market sentiment and speculation
11.1.3 These factors can cause sudden and severe losses, regardless of the system or strategy used.
11.1.4 No technology, including AI or automation, can fully insulate users from these risks.
11.2 Algorithmic & Automation Risk
11.2.1 Trade360.ai uses algorithms to automate strategy execution, position sizing, and order placement. However, automation has inherent risks:
• Algorithms may react to false signals or noise
• Orders may execute at unexpected prices due to slippage or liquidity gaps
• A misconfigured algorithm can magnify losses
• Network latency, internet outages, or server delays may lead to incomplete trade cycles
11.2.2 The User assumes 100% responsibility for setting, testing, and enabling automation features.
11.2.3 Trade360.ai provides these tools on a plug-and-play basis and is not liable for outcomes triggered by the user’s own settings.
11.3 Broker Dependency Risk
11.3.1 Trade360.ai depends on APIs provided by brokers such as Zerodha, Angel One, Upstox, Fyers, etc., to execute trades.
11.3.2 Users acknowledge that these brokers:
• Control order routing
• Handle capital, leverage, and settlement
• Have independent error handling systems
11.3.3 Any failure, delay, slippage, or loss arising from the broker’s platform, even if triggered via Trade360.ai, is not the liability of Trade360.ai.
11.3.4 This includes:
• Margin miscalculations
• Incorrect order fills
• Downtime during market hours
• Delayed API responses
• Forced square-offs by the broker
11.4 Capital Risk
11.4.1 Users acknowledge that they may lose part or all of their invested capital when executing live trades.
11.4.2 Trade360.ai tools can result in:
• Large drawdowns
• Fast execution of multiple trades
• Exposure to leverage-based instruments
11.4.3 Users should only trade with capital they can afford to lose and must implement proper risk management techniques (e.g., fixed stop loss, max daily loss limits).
11.5 Strategy Risk
11.5.1 Every strategy, regardless of historical profitability or backtest success, carries future risk due to:
• Overfitting to past data
• Unforeseen market regime shifts
• Technical failure or logic errors
• Incorrect parameter tuning by the user
11.5.2 Users must continuously monitor performance, reevaluate strategy assumptions, and stop usage when metrics degrade.
11.5.3 The use of AI-based pattern recognition does not eliminate the risk of failure or losses.
11.6 Slippage & Execution Risk
11.6.1 Orders placed through Trade360.ai are subject to market conditions such as liquidity, bid-ask spread, and exchange speed.
11.6.2 Therefore:
• Executions may differ from intended price
• Orders may partially fill or fail entirely
• Profit/Loss expectations may not match results
11.6.3 These outcomes are common in real-time trading and are not caused by the platform but by real-market dynamics.
11.7 Data Feed & Technical Risk
11.7.1 Trade360.ai consumes live and delayed market data from third-party sources and exchanges.
11.7.2 The platform is not responsible for:
• Incorrect OHLC data
• Lagged candles or indicators
• Delays in chart rendering or reporting
11.7.3 Technical issues can arise from:
• Server overload
• Browser memory limits
• Broker-side throttling of API calls
11.8 Overconfidence and Emotional Risk
11.8.1 Users may overestimate the safety of automation or backtests and commit excessive capital or take irrational risks.
11.8.2 Common psychological risks include:
• Revenge trading
• Strategy hopping
• Doubling exposure to recover loss
• Ignoring system signals or misinterpreting analytics
11.8.3 Trade360.ai tools cannot prevent user error rooted in psychology. Responsibility lies entirely with the user.
11.9 Regulatory and Legal Risk
11.9.1 Market regulations can change at any time and may impact:
• Availability of certain strategies
• Legality of automation tools
• Usage of leverage or specific instruments
11.9.2 Trade360.ai is a technology platform and is not responsible for ensuring that the user’s actions are compliant with SEBI or their local regulations.
11.9.3 Users must do their own legal due diligence before engaging in any trade behavior using this platform.
11.10 Risk of Inaction or Misunderstanding
11.10.1 Users who:
• Do not test strategies
• Do not read platform tutorials
• Ignore performance metrics
• Fail to understand features like pyramiding, trailing stops, or compounding
assume all risks arising from uninformed or negligent use.
11.10.2 Trade360.ai cannot be held liable for losses caused by user misunderstanding or ignorance.
11.11 Third-Party Risk (Affiliates, Trainers, Signal Providers)
11.11.1 Trade360.ai may have independent affiliates or partners who provide:
• Educational content
• Trading templates
• Signals and recommendations
11.11.2 These are not verified, audited, or endorsed by Trade360.ai unless specifically stated.
11.11.3 Users acting on such third-party content do so entirely at their own risk, and Trade360.ai shall not be liable for resulting losses.
11.12 Foreign Market and Currency Risk
11.12.1 If a user trades international instruments using Trade360.ai, they must consider:
• Foreign exchange fluctuations
• Currency conversion costs
• Cross-border tax laws
• Instrument liquidity
11.12.2 Trade360.ai does not provide any guarantee of cross-market compatibility or currency hedging.
11.13 User Risk Acknowledgement Clause
11.13.1 By registering on the platform, the User:
• Acknowledges that trading and investing are inherently risky activities
• Accepts full liability for their actions and consequences
• Agrees that the use of this platform does not create any entitlement to profit or recovery of capital
11.14 Advisory Recommendation
11.14.1 Users are strongly encouraged to:
• Consult a SEBI-registered adviser
• Conduct a personal financial risk assessment
• Perform paper trading before enabling automation
• Limit their capital exposure to 5–10% of total net worth (unless professionally advised otherwise)
This section ensures the user cannot claim ignorance of risk, while clearly defining the boundaries of Trade360.ai’s role. It also builds an iron-clad shield from potential loss-based legal disputes.
Perfect — here’s Section 12: Termination & Suspension, written with strict legal enforceability and exceeding 1000 words to ensure full protection of Trade360.ai’s rights while clarifying the user’s position in termination scenarios:
Section 12: Termination & Suspension
This section details the rights and conditions under which Trade360.ai may suspend, restrict, or permanently terminate a user’s access to the platform. It also outlines the user’s rights regarding voluntary account termination, the fate of user data, and post-termination legal standing. This section serves to protect the platform from misuse, fraud, regulatory violations, and service abuse.
12.1 Right to Suspend or Terminate
12.1.1 Trade360.ai reserves the unconditional and sole right to suspend or terminate a user account, subscription, or access privileges at any time, with or without cause, with or without notice, under the following circumstances:
• Breach of any clause of the Terms and Conditions
• Involvement in fraudulent, illegal, or unethical activity
• Use of stolen or manipulated credentials
• Abuse of payment gateways (including chargebacks or refunds abuse)
• Repeated technical violations or intentional misconfiguration of automation tools
• Harassment, threats, or abuse toward staff, affiliates, or other users
• Misuse of API keys, trading logic, or broker integrations
• Discovery of the user’s involvement in financial fraud, regulatory violations, or criminal activity
12.1.2 Trade360.ai may also initiate suspension or termination in response to court orders, SEBI notices, RBI circulars, or any other legal directive requiring enforcement action.
12.2 Immediate Suspension without Prior Warning
12.2.1 In high-risk or sensitive violations (e.g., use of fake identities, high-frequency malicious trades, misuse of backend API), Trade360.ai may instantly suspend or restrict account access without issuing prior warning.
12.2.2 During suspension:
• All automation, alerts, and broker integrations will be frozen
• No trades will be executed
• The user cannot export data or reports
12.2.3 Support teams are not obligated to explain the rationale during the suspension investigation period.
12.3 Review and Appeal Process
12.3.1 Users may submit an appeal if they believe the suspension or termination was erroneous.
12.3.2 Appeals must be submitted via email to compliance@trade360.ai within 7 calendar days from the date of action.
12.3.3 Appeals must include:
• Full registered details (email, user ID)
• Description of the issue
• Clarification or defense, if any
• Any logs or screenshots the user wishes to submit as evidence
12.3.4 All appeals will be reviewed within 10 business days, and the outcome will be final and binding.
12.4 Permanent Termination
12.4.1 Termination is considered permanent and irreversible once invoked by the Compliance or Legal team of Trade360.ai.
12.4.2 Users whose accounts are terminated will:
• Lose all dashboard, automation, and reporting access
• Forfeit all remaining subscription days (no refunds or credits)
• Be blacklisted from future registration
12.4.3 In extreme cases, the company reserves the right to report such users to regulatory bodies, broker compliance teams, or law enforcement for further action.
12.5 Data Deletion & Retention Policy
12.5.1 On termination, the platform reserves the right to delete all user data including:
• Broker API keys
• Strategy setups
• Logs and alerts
• Notifications
• Automation parameters
12.5.2 However, certain user metadata (such as trade logs, KYC, billing records, and access logs) may be retained for:
• Legal compliance
• Financial auditing
• Fraud prevention
12.5.3 Data retention periods shall comply with:
• The Information Technology (Reasonable Security Practices and Procedures) Rules, 2011
• RBI, SEBI, and MeitY guidelines (as applicable)
12.5.4 Users cannot demand data deletion if an active legal investigation or audit is in process.
12.6 Termination for Inactivity
12.6.1 If a user has been inactive (i.e., no logins, no API activity, no subscription renewal) for more than 180 days, Trade360.ai may:
• Deactivate the account
• Delete associated broker links
• Archive logs
• Reclaim unused storage or database space
12.6.2 Prior to such termination, an email notice will be sent at least 7 days in advance, giving the user time to reactivate.
12.7 User-Initiated Account Closure
12.7.1 A user may request voluntary account closure by submitting a written request to info@trade360.ai.
12.7.2 Before account closure:
• All automation must be disabled by the user
• Any active trades or linked APIs must be unlinked
• The user must confirm identity through registered contact methods
12.7.3 Voluntary closures do not entitle the user to:
• Refunds
• Transfer of credits
• Retrieval of historical reports post-closure
12.7.4 If the user wishes to reactivate in the future, a new registration process must be followed with fresh documentation.
12.8 Termination for Regulatory Compliance
12.8.1 Trade360.ai may terminate a user account if:
• Requested by a regulatory authority (SEBI, RBI, ED, etc.)
• Required to comply with FATCA, AML, or other global financial standards
• Engaged in cross-border financial movement without disclosure
• Operates in a sanctioned or blacklisted country or jurisdiction
12.8.2 Termination under regulatory enforcement shall be non-negotiable and without compensation.
12.9 Effect of Termination on Legal Status
12.9.1 Termination of an account does not absolve the user from:
• Ongoing disputes
• Past violations of platform terms
• Outstanding legal liabilities or dues
• Claims for damages caused to the platform or other users
12.9.2 Any misrepresentation post-termination (e.g., using the brand name, claiming affiliation) may result in additional legal action.
12.10 Right to Revoke or Reinstate
12.10.1 Trade360.ai may choose to:
• Reinstate an account if violation is proven unintentional
• Allow access under probation for 30 days
• Upgrade/downgrade access rights after resolution
12.10.2 All such decisions are made by the Compliance and Risk Committee and are not subject to negotiation.
12.11 Forceful Removal from the Platform
12.11.1 Trade360.ai reserves the right to remove any user forcibly from the platform if:
• They pose a technical risk (e.g., uploading bots, causing server strain)
• Their activities endanger the legal standing or reputation of the platform
• They are found impersonating Trade360.ai staff or partners
12.11.2 This includes banning of IP addresses, MAC addresses, and device fingerprints to block re-entry.
This section establishes that Trade360.ai can act swiftly, decisively, and with full legal authority in cases of misuse, fraud, regulatory concern, or platform endangerment. It protects platform security, business integrity, and legal safety from any harmful actor.
Section 13: Privacy Policy Reference
This section outlines Trade360.ai’s commitment to protecting the personal data of its users and provides a detailed reference to how data is collected, used, stored, shared, and secured. It reinforces the platform’s legal responsibilities under applicable data protection laws and clearly defines the user’s rights, consent obligations, and options for data access or deletion.
13.1 Policy Scope and Binding Consent
13.1.1 By using or registering on Trade360.ai, users agree to the collection, processing, and storage of their personal, financial, and behavioral data in accordance with the platform’s Privacy Policy.
13.1.2 The Privacy Policy is a legally binding part of the Terms and Conditions and is enforceable under applicable laws including:
• The Information Technology Act, 2000 (India)
• The IT Rules, 2011
• GDPR (for EU residents, if applicable)
• Any amendments thereof
13.1.3 The user may access the complete Privacy Policy anytime at: www.trade360.ai/privacy-policy.
13.1.4 Continued use of the platform after any updates to the Privacy Policy shall be construed as implicit acceptance of the modified policy.
13.2 Categories of Data Collected
Trade360.ai collects the following types of data:
13.2.1 Personally Identifiable Information (PII):
• Full Name
• Email Address
• Mobile Number
• PAN Card Number
• Aadhaar Number (if KYC is applicable)
• Residential Address
13.2.2 Broker and Trading Information:
• Linked broker account (e.g., Zerodha, Upstox, Angel One, Fyers)
• API keys (encrypted)
• Order history and execution logs
• Portfolio snapshot and historical P&L
13.2.3 Financial Transactions:
• Payment method details (partially masked)
• Billing address
• GST information (for businesses)
• Subscription payment logs
13.2.4 Behavioral and Usage Data:
• Device type
• IP address
• Login times
• Feature usage
• Browser and OS details
• Error logs
13.2.5 Support and Communication Logs:
• Chat transcripts
• Email threads
• Feedback and survey responses
• Recorded support calls (if applicable, with consent)
13.3 How Data is Collected
13.3.1 Data is collected via:
• Registration forms
• Subscription checkout
• Manual uploads (KYC, API keys)
• Automated tracking scripts (cookies, pixels)
• Broker integrations
• Contact via support or affiliate channels
13.3.2 The user grants Trade360.ai full consent to collect and process this data for the purpose of delivering, optimizing, and securing the platform experience.
13.4 Purpose of Data Usage
13.4.1 Collected data is used for:
• User authentication
• Trade execution via third-party brokers
• Personalizing dashboards and recommendations
• Sending alerts, updates, and transaction summaries
• Internal research, backtesting, and product development
• Detecting and preventing fraud or unauthorized access
• Ensuring compliance with local and international laws
13.4.2 Trade360.ai does not use data for:
• Selling user information to advertisers
• Profiling users for non-financial purposes
• Automatic decision-making without user involvement
13.5 Data Sharing with Third Parties
13.5.1 Trade360.ai may share limited data with trusted third-party service providers under strict confidentiality contracts. Examples:
• Payment gateways (Razorpay, Stripe, etc.)
• SMS/email providers (for OTP and notifications)
• CRM tools (Zoho, Freshdesk, etc.)
• Broker APIs (for order placements)
• Legal or audit firms (for compliance reviews)
13.5.2 In no case will Trade360.ai sell or rent personal data to marketing companies or data resellers.
13.5.3 Government or regulatory disclosures will only be made:
• Upon receipt of formal request or order
• In connection with crime, fraud, or national security investigation
• As required under the Prevention of Money Laundering Act (PMLA)
13.6 Cookies and Tracking Tools
13.6.1 Trade360.ai uses cookies, analytics tags, and pixel scripts to track:
• Session duration
• Feature interactions
• Funnel conversion behavior
13.6.2 The user can choose to disable cookies through their browser, although this may affect dashboard performance and personalization.
13.6.3 Tracking is not used for third-party ad targeting.
13.7 User Rights Over Data
13.7.1 Users have the right to:
• Request a copy of stored personal data
• Rectify incorrect or outdated data
• Revoke consent for specific non-core services (e.g., newsletters)
• Request full account deletion (in eligible cases)
13.7.2 All such requests must be made via email to privacy@trade360.ai from the registered email ID.
13.7.3 Requests will be reviewed and acted upon within 15 business days, unless prohibited by law or investigation.
13.8 Data Storage, Retention & Encryption
13.8.1 User data is stored in secure encrypted servers hosted on Tier 3 or higher data centers within India (or regionally where required).
13.8.2 Encryption includes:
• AES-256 for API keys
• TLS 1.2 for all transmission layers
• Role-based access to user-sensitive modules
13.8.3 Data retention duration:
• Active account: As long as the user remains subscribed
• Inactive accounts: 3 years (for audit purposes)
• Terminated accounts: 5 years (in case of fraud or dispute)
13.8.4 Physical and logical access to production data is restricted to key employees under strict NDA.
13.9 Children’s Data
13.9.1 Trade360.ai is not intended for use by minors under the age of 18.
13.9.2 Any user under 18 must be supervised by a parent or guardian and may be removed if such use is detected.
13.10 Privacy Policy Modifications
13.10.1 Trade360.ai may update its Privacy Policy periodically to reflect:
• Changes in law
• New features or tracking tools
• Internal data policy changes
13.10.2 All users will be notified via email or pop-up, and continued use after the notice constitutes acceptance.
13.11 Breach Notification & Data Security Practices
13.11.1 In the unlikely event of a data breach:
• All affected users will be notified within 72 hours
• Regulatory bodies (e.g., CERT-IN) will be informed
• Affected API keys will be auto-disabled
• Password resets will be enforced
13.11.2 Trade360.ai conducts quarterly security audits and penetration testing to mitigate vulnerabilities.
13.12 Contact for Privacy Concerns
13.12.1 For privacy-related complaints, data access, or policy questions, users can contact:
Data Protection Officer (DPO)
📧 Email: legal@trade360.ai
📞 Contact: +91-7020012387
13.12.2 Complaints not resolved within 30 days may be escalated to a regional IT Grievance Officer or Data Commissioner (India/EU regionally).
This section ensures users are aware of how their data is handled, while simultaneously shielding Trade360.ai from liability related to third-party integrations, data retention, and unpreventable breaches. It reinforces transparency and trust while protecting business operations.
Section 14: Third-Party Services
This section outlines the relationship between Trade360.ai and all external service providers (brokers, data feeds, APIs, tools, and plugins), clarifying that any integration, dependency, or functionality offered in conjunction with such third parties is at the user’s own discretion and risk. The platform disclaims responsibility for the accuracy, uptime, or reliability of third-party elements.
14.1 Definition of Third-Party Services
14.1.1 “Third-Party Services” refer to any external tools, brokers, applications, APIs, plugins, widgets, or scripts that are not owned or controlled by Trade360.ai, but are used, embedded, or linked through the platform for delivering certain features.
This includes but is not limited to:
• Broker APIs (e.g., Zerodha, Upstox, Angel One, Fyers)
• Payment gateways (e.g., Razorpay, Stripe, PayU)
• SMS/email service providers (e.g., Twilio, SendGrid)
• Market data feeds (e.g., exchange feeds, data vendors)
• Analytics or UI plugins (e.g., Google Analytics, Charting tools)
• Hosting and infrastructure platforms (e.g., AWS, DigitalOcean)
14.2 No Control or Ownership
14.2.1 Trade360.ai does not own or operate any of the Third-Party Services mentioned above.
14.2.2 Users acknowledge that:
• These services may change, suspend, or terminate their operations at any time.
• They may have independent terms of service and privacy policies.
• Their reliability, speed, or data accuracy is not guaranteed by Trade360.ai.
14.2.3 Trade360.ai does not act as an agent or representative of these entities and cannot intervene in their internal issues, data policies, or technical downtimes.
14.3 Broker APIs – Risks & Responsibilities
14.3.1 Users understand that broker APIs (Zerodha, Upstox, etc.) are independently operated systems that:
• Manage user funds, order books, leverage, and margins
• Operate under SEBI or other regulatory compliance
• May apply independent rules (e.g., margin shortfall penalties, square-off timings)
14.3.2 Trade360.ai only sends trade instructions via broker APIs. It does not:
• Validate margin sufficiency
• Guarantee order fill rates
• Control broker-side slippage, latency, or rejection rules
14.3.3 If the broker API fails due to:
• Token expiry
• Password change
• Maintenance windows
• Rate-limit throttling
Trade360.ai cannot be held responsible for failed, missed, or delayed trade execution.
14.4 Payment Gateway Limitations
14.4.1 Payment transactions are processed through certified third-party payment gateways.
14.4.2 Any issues related to:
• Failed transactions
• Double payments
• Disputed card charges
• Currency conversion rates
• OTP delays
must be resolved directly between the user and the payment provider.
14.4.3 Trade360.ai will assist in providing technical logs or confirmation IDs but cannot initiate refunds or force settlements on behalf of the user.
14.5 Third-Party Plugin Dependencies
14.5.1 Trade360.ai may use externally licensed UI plugins or utility scripts to provide better experience, including:
• Interactive charts
• Advanced filters
• User onboarding walkthroughs
14.5.2 If any such plugin becomes deprecated, unavailable, or buggy, Trade360.ai will:
• Attempt to replace it with an alternative
• Provide a workaround
• But shall not be held liable for any temporary unavailability or user inconvenience
14.5.3 These tools may collect anonymous usage data (non-PII), governed by their own license terms.
14.6 Hosting Infrastructure
14.6.1 Trade360.ai runs on cloud infrastructure providers (e.g., AWS, GCP, DigitalOcean), and may utilize CDN networks, load balancers, and DNS services from third-party vendors.
14.6.2 The platform’s availability is dependent on the uptime and operational integrity of these cloud services.
14.6.3 In case of:
• Data center outages
• DNS propagation errors
• SSL certificate issues
• Regional network failures
Trade360.ai shall not be liable for losses, delays, or interrupted service.
14.7 Data Feeds and Delayed Information
14.7.1 Real-time or delayed market data may be sourced through:
• Official exchange-authorized vendors
• Broker-integrated feeds
• Open-source APIs
14.7.2 While Trade360.ai strives to ensure the accuracy of the data:
• Tick-level precision is not guaranteed
• Delays can occur during high volume periods
• Indicators, signals, or chart movement may reflect lagged prices
14.7.3 Users relying on real-time scalping or latency-sensitive strategies must understand this risk and Trade360.ai’s non-liability in such cases.
14.8 User Responsibility for Third-Party Use
14.8.1 If the user:
• Uses their own third-party plugin with the platform
• Integrates another tool via Trade360’s open API (if applicable)
• Relies on Telegram bots, Discord tools, or affiliate dashboards
then they do so at their own discretion and liability.
14.8.2 Trade360.ai disclaims:
• Functionality conflicts
• UI breakage
• Losses arising due to third-party script misbehavior
14.9 Modifications or Removal of Third-Party Tools
14.9.1 Trade360.ai reserves the right to:
• Add or remove any third-party integration at any time
• Modify third-party plugin configurations or UI settings
• Migrate to alternate providers if necessary
14.9.2 Users will be notified of such changes if they significantly impact automation, subscriptions, or strategy workflows.
14.9.3 However, Trade360.ai is not obligated to provide notice for:
• Minor UI changes
• Plugin-level upgrades
• A/B testing or optimization experiments
14.10 Third-Party Legal Disputes
14.10.1 In case of disputes arising between the user and any third-party integrated provider, including:
• Brokers
• Payment processors
• Plugin developers
Trade360.ai shall not be involved as a party unless explicitly subpoenaed by court order.
14.10.2 The user agrees to resolve such matters independently and shall not drag Trade360.ai into any legal, financial, or reputational liability.
14.11 Force Majeure and Platform Reliance Clause
14.11.1 Trade360.ai shall not be responsible for any loss, delay, or damage resulting from the failure of any third-party service during:
• Natural disasters
• Internet blackouts
• Government-mandated shutdowns
• Cyberattacks or DNS hijacking
14.11.2 The user agrees to not base their entire investment decision-making process solely on Trade360.ai in conjunction with these third-party tools and to maintain separate backup and risk planning methods.
This section ensures that Trade360.ai is fully insulated from the failures, inaccuracies, outages, or commercial misconduct of brokers, tools, and external service providers it depends on — legally protecting your brand while reinforcing transparency.
Section 15: Amendments & Updates
This section governs Trade360.ai’s right to update, revise, or change its Terms and Conditions, Privacy Policy, Pricing, Subscription Plans, Feature Sets, Disclaimers, and other legal agreements. It clearly defines how updates are communicated, when they become effective, and the user’s obligations to remain compliant with all current terms as published by the platform.
15.1 Right to Modify Terms at Any Time
15.1.1 Trade360.ai reserves the absolute and unilateral right to revise, amend, delete, or add to any portion of its Terms of Service, Privacy Policy, Disclaimers, Subscription Structures, or Legal Agreements at any time, without prior consent or approval from the user.
15.1.2 These modifications may include, but are not limited to:
• Changes in platform policies due to new laws or compliance mandates (e.g., SEBI circulars, FATF regulations, or RBI updates)
• Enhancements in features or automation logic
• Additions or removals of subscription benefits
• Revisions to refund, cancellation, or dispute resolution processes
• Rewriting of disclaimers due to evolving risk models
15.1.3 Users waive all rights to contest the platform’s authority to make such modifications in real-time or retroactively.
15.2 Notification of Amendments
15.2.1 Trade360.ai will make reasonable efforts to inform users of material changes to its Terms and Conditions or associated policies.
Such efforts may include:
• Notification banners within the dashboard
• Email updates to the registered address
• Pop-ups at login indicating key updates
• Change log mentions on the website
15.2.2 However, it is the sole responsibility of the user to review the Terms and associated documents regularly and remain up to date with the latest version.
15.2.3 Trade360.ai shall not be held liable if a user continues using the platform while unaware of revised terms — continued use automatically implies acceptance.
15.3 Effective Date of Changes
15.3.1 Any updates to terms shall take effect:
• Immediately upon publication, if mandated by law or related to fraud/security
• On a specified future date mentioned in the announcement, in case of general updates
15.3.2 There will be no grace period unless explicitly stated. Users who disagree must immediately stop using the platform and cancel their subscription.
15.3.3 Platform usage after the effective date of change implies irrevocable consent to the modified terms.
15.4 User’s Responsibility to Monitor Changes
15.4.1 Users agree to periodically review:
• Terms of Service: www.trade360.ai/terms
• Privacy Policy: www.trade360.ai/privacy-policy
• Pricing and plan changes: www.trade360.ai/pricing
15.4.2 It is the user’s duty to ensure they:
• Understand all clauses in their current form
• Seek clarification if a clause is unclear
• Are not acting based on outdated screenshots, PDF exports, or third-party information
15.5 Scope of Amendments
15.5.1 Trade360.ai may amend:
• Legal agreements (Terms, Privacy, Disclaimers)
• Operational mechanics (e.g., number of accounts allowed per plan)
• Pricing tiers and associated benefits
• Refund policies and auto-renewal logic
• Partner policies and affiliate commissions
• Support terms and SLA (Service Level Agreement)
• Allowed jurisdictions of usage
• Data collection and retention periods
15.5.2 Even core features like:
• Broker compatibility
• AI model behavior
• Add-on pricing
• Maximum allowed automation count
can be updated without prior notice, subject to platform stability and compliance.
15.6 Third-Party Policy Changes
15.6.1 If third-party partners (brokers, gateways, APIs) update their terms, and it impacts the platform, Trade360.ai reserves the right to:
• Deactivate certain features
• Alter usage logic
• Introduce new consent agreements
• Modify workflows temporarily or permanently
15.6.2 The platform assumes no liability for such changes and is under no obligation to revert features to their original design or behavior.
15.7 Retroactive Adjustments
15.7.1 Trade360.ai may apply changes retroactively in the following cases:
• Correction of typographical or semantic errors
• Reinterpretation of previously ambiguous clauses
• Immediate risk mitigation (e.g., breach of terms by users due to loopholes)
15.7.2 Such retroactive updates will be documented in the platform’s changelog and are legally binding.
15.8 Changes Due to Regulatory Mandates
15.8.1 In response to new or amended financial, technology, or security regulations by:
• SEBI
• RBI
• CERT-IN
• Ministry of Corporate Affairs (MCA)
• International compliance bodies (FATCA, GDPR, etc.)
Trade360.ai may:
• Require users to submit new declarations
• Alter or suspend plan offerings
• Modify report formats or trade logs
• Disable or modify automation behavior
• Terminate service in select jurisdictions
15.8.2 In such cases, compliance will take precedence over user experience. Trade360.ai shall not be liable for disruption, losses, or cancellations caused due to government-mandated actions.
15.9 No Obligation to Justify Updates
15.9.1 Trade360.ai is not required to justify or defend updates, revisions, or policy changes unless compelled by legal authorities or regulators.
15.9.2 Suggestions or objections raised by users will be considered at management’s discretion but do not carry any legal weight or influence.
15.10 Binding Legal Validity
15.10.1 All revised or amended clauses, once published, hold the same legal weight as the original version and are enforceable under applicable laws.
15.10.2 Disputes arising from changes to the Terms shall be adjudicated as per Section 16 (Governing Law & Jurisdiction) and Section 17 (Dispute Resolution).
15.10.3 Failure by a user to read or understand the revised terms does not exempt them from legal enforcement.
This section ensures that Trade360.ai maintains operational flexibility to evolve with market, legal, or platform needs — without being hindered by static terms. It also gives you legal immunity from users claiming they weren’t informed of updates.
Section 16: Governing Law & Jurisdiction
This section clearly defines the legal framework under which the Trade360.ai platform operates. It establishes the applicable national and regional laws, jurisdiction for all disputes, the designated courts, and how legal enforcement will be managed. This is crucial to protect Trade360.ai from forum shopping, overseas litigation risk, and unrecognized legal frameworks outside of India.
16.1 Governing Law
16.1.1 These Terms and Conditions, along with all other policies, disclaimers, and agreements on the platform, are governed by the laws of the Republic of India, irrespective of the user’s nationality, residency, or the jurisdiction from which they access the services.
16.1.2 Specifically, the following Indian legislations shall govern this agreement:
• Information Technology Act, 2000
• Indian Contract Act, 1872
• Indian Copyright Act, 1957
• Consumer Protection Act, 2019
• Income Tax Act, 1961 (for financial representations)
• SEBI Act, 1992 (as applicable to interpretations of advice)
16.1.3 These Terms shall be interpreted in accordance with Indian judicial principles, including precedence set by the Hon’ble Supreme Court of India and relevant High Courts.
16.2 Jurisdiction Clause
16.2.1 All disputes, claims, or legal proceedings arising out of or in connection with the usage of Trade360.ai — including but not limited to subscription disputes, refund claims, feature misrepresentations, losses, and alleged breaches — shall fall exclusively under the jurisdiction of the civil courts of Pune, Maharashtra, India.
16.2.2 Users agree to waive any objections to the appropriateness or convenience of jurisdiction and irrevocably submit to the authority of the Pune courts.
16.2.3 Even if the user resides outside India or accesses the platform from a different jurisdiction, they agree that:
• Indian laws will govern all matters of interpretation, rights, and enforcement.
• Indian courts shall have exclusive legal authority.
16.3 No Recognition of Foreign Jurisdiction
16.3.1 Trade360.ai does not recognize the jurisdiction of any foreign regulatory body, tribunal, or court unless explicitly mandated by an Indian court or international treaty ratified by the Indian government.
16.3.2 Users accessing from foreign jurisdictions (e.g., USA, UK, UAE) acknowledge and agree that:
• Any claim must be filed in Pune, India.
• Any attempt to file suit in a non-Indian jurisdiction will be deemed invalid and dismissed.
• No foreign consumer protection laws shall apply unless such protections are explicitly included under Indian cross-border trade treaties.
16.4 Dispute Types Covered
This jurisdiction clause covers disputes including but not limited to:
• Subscription pricing or plan-related complaints
• Allegations of misrepresentation or misleading advertising
• Losses due to automation or strategy failure
• Refund or cancellation disagreements
• Platform availability, service disruption, or performance issues
• Account suspension or termination grievances
• Alleged breach of privacy or data misuse
• Any third-party integration-related loss claims (broker/API/data feed)
16.5 Jurisdiction for Criminal Misuse
16.5.1 In cases involving intentional fraud, criminal activity, cyber abuse, money laundering, impersonation, financial fraud, or platform sabotage, Trade360.ai reserves the right to file a criminal complaint under the appropriate sections of the Indian Penal Code (IPC), Cyber Law, and IT Act.
16.5.2 Such proceedings may be initiated in Pune or any other competent jurisdiction within India based on investigation findings and applicable criminal procedure.
16.6 Service of Legal Notices
16.6.1 All legal notices or court summonses must be addressed to:
Legal Department – Trade360.ai
Assetrich Investment Services Private Limited
📧 Email: legal@trade360.ai and info@trade360.ai
16.6.2 The platform is not obligated to respond to:
• Verbal legal threats
• Social media demands
• Unserved notices or emailed letters from non-accredited legal representatives
16.6.3 Notices must be:
• Written in English
• Signed by a registered attorney or complainant
• Delivered by registered post or email to the official legal contact
16.7 Cross-Border Data & Payment Disputes
16.7.1 If the user is from a different country and transacts via an international card or gateway, the following applies:
• All refund, taxation, or foreign exchange complaints must be filed in Pune
• The user agrees not to raise chargebacks or legal proceedings in their home country
• All matters will be interpreted under Indian commercial law and not foreign banking regulations
16.7.2 Trade360.ai reserves the right to block users, refuse refund, or initiate legal counteraction in India against any user initiating extraterritorial litigation in violation of this clause.
16.8 Contractual Binding of Jurisdiction
16.8.1 This Governing Law and Jurisdiction Clause forms a core contractual component of the Trade360.ai Terms of Use.
16.8.2 All users, whether individual, corporate, or affiliate, agree to be bound by this clause upon accessing, registering, or using any part of the platform.
16.8.3 Any attempt to contest this clause shall result in:
• Immediate suspension of services
• Legal counterclaims for breach of contractual consent
• Denial of access to future services or legal resolution channels
16.9 Interpretation of Jurisdictional Ambiguity
16.9.1 In the event of ambiguity between this jurisdiction clause and any other clause, this section shall take precedence.
16.9.2 No interpretation of the Terms shall allow a foreign legal entity to override or dilute this jurisdictional clause unless ordered by an Indian court with due process.
16.10 Survival Post-Termination
16.10.1 The rights and jurisdiction established under this clause shall survive the termination or suspension of the user’s access to the platform.
16.10.2 Even if a user account is deleted, the legal venue for disputes remains Pune, Maharashtra, and is binding indefinitely.
This section ensures all legal matters are handled within India, under your control, protecting you from foreign lawsuits, misuse of international consumer laws, or offshore complaints. It creates a strong foundation for legal risk management and efficient dispute resolution.
Section 17: Dispute Resolution / Arbitration Clause
This section lays out the binding procedures for resolving all disputes, claims, controversies, and grievances that arise from or relate to a user’s use of Trade360.ai. It mandates the use of alternative dispute resolution (ADR) mechanisms such as negotiation, mediation, and arbitration before resorting to litigation, and defines the structure, process, and governing rules of arbitration under Indian law.
17.1 Intent and Scope
17.1.1 Trade360.ai is committed to fair and efficient resolution of disputes, and this clause applies to:
• Any disagreement regarding terms, payments, subscriptions, or feature delivery
• Accusations of breach, misrepresentation, loss, or unauthorized suspension
• Refund-related conflicts
• Alleged privacy violations or data misuse
• Any violation of rights claimed by users or by Trade360.ai
17.1.2 This clause applies irrespective of user location, method of payment, or duration of platform use.
17.2 Mandatory Pre-Arbitration Negotiation
17.2.1 Users agree to attempt to resolve all disputes through direct negotiation with Trade360.ai before initiating formal legal action.
17.2.2 The negotiation must:
• Be initiated via email to: legal@trade360.ai
• Include full user details, dispute summary, and any relevant evidence
• Be responded to by Trade360.ai within 10 business days
17.2.3 Both parties agree to negotiate in good faith for at least 21 calendar days from the date of first formal response before escalating further.
17.3 Voluntary Mediation (Optional Step)
17.3.1 If negotiation fails, both parties may agree to submit the dispute to voluntary mediation through an independent legal mediator in Pune.
17.3.2 The cost of mediation shall be:
• Borne equally by both parties, unless agreed otherwise
• Non-refundable
• Confidential, and cannot be used as evidence in court or arbitration
17.4 Binding Arbitration Agreement
17.4.1 If a dispute cannot be resolved via negotiation or mediation, it shall be referred to binding arbitration, as per the provisions of the Arbitration and Conciliation Act, 1996 (India).
17.4.2 The following terms shall apply:
• Arbitrator: A single, neutral arbitrator appointed mutually. If no consensus is reached, the arbitrator shall be appointed by a Pune District Court under Section 11 of the Act.
• Location: Arbitration will take place in Pune, Maharashtra, India
• Language: Proceedings will be conducted in English
• Mode: Hearings may be conducted in-person or virtually (e.g., video conferencing)
• Evidence: Digital evidence, logs, and email correspondence shall be admissible
17.5 Rules and Conduct of Arbitration
17.5.1 The arbitrator shall be bound by:
• The Arbitration and Conciliation Act, 1996 (as amended)
• Indian Evidence Act
• Principles of natural justice
• Applicable Trade360.ai policies and disclaimers
17.5.2 Each party shall:
• Present their claims, evidence, and defenses
• Be permitted one legal representative
• Have the right to request relevant records (excluding confidential backend IP of Trade360.ai)
17.5.3 Proceedings shall be confidential and private unless disclosure is required by law.
17.6 Timeline and Award
17.6.1 The arbitration process must be concluded within 90 days of the arbitrator’s appointment unless mutually extended.
17.6.2 The arbitrator shall deliver a written, reasoned award, which shall be:
• Final and binding on both parties
• Enforceable under the Code of Civil Procedure, 1908
• Not subject to appeal unless evidence of fraud, procedural injustice, or jurisdictional error arises
17.7 Cost of Arbitration
17.7.1 Arbitration costs shall include:
• Arbitrator’s fees
• Venue or digital hosting costs
• Legal representation (if applicable)
• Administrative fees
17.7.2 Costs shall be:
• Shared equally unless the award directs one party to pay full cost based on misconduct, false claims, or bad-faith litigation
17.8 Exception – Criminal Offenses
17.8.1 This clause does not apply to criminal matters, such as:
• Fraud
• Cybercrime
• IP theft
• Threats, defamation, or sabotage
Trade360.ai reserves the right to pursue such cases via police, cybercrime cells, or court proceedings independently and without arbitration.
17.9 Emergency Relief
17.9.1 If either party believes they may suffer irreparable harm before arbitration can conclude (e.g., IP leak, account misuse), they may seek temporary injunction or restraining orders from a court in Pune.
This emergency relief shall:
• Not be considered a breach of the arbitration agreement
• Be limited to protection until arbitration concludes
17.10 Waiver of Class Actions and Public Trials
17.10.1 All arbitration must be on an individual basis. Users agree:
• Not to pursue or join any class action or mass arbitration
• Not to conduct public forums or social media trials regarding ongoing disputes
17.10.2 This ensures confidentiality, reputation protection, and efficiency for both parties.
17.11 Survival and Enforceability
17.11.1 This arbitration clause survives:
• Account termination or deletion
• Unsubscribing from the platform
• Closure of Trade360.ai or change in ownership
17.11.2 If any part of this clause is held unenforceable by a court, the remaining terms shall continue in full force.
17.12 Arbitration Record and Privacy
17.12.1 A complete, time-stamped record of arbitration will be securely retained by Trade360.ai for a minimum of 5 years for compliance purposes.
17.12.2 Both parties agree not to:
• Publicly disclose arbitration proceedings
• Record proceedings without mutual consent
• Post screenshots or outcomes on any online or offline forum
Violation of this shall entitle Trade360.ai to seek separate defamation or breach damages.
This section provides a clear, fast, cost-efficient, and legally valid path for resolving disputes, protects the brand from hostile lawsuits, and discourages malicious litigation or social media defamation attempts.
Section 18: Force Majeure
This section provides a comprehensive framework outlining Trade360.ai’s exemption from liability in the event of service disruption, failure to perform, or inability to deliver promised features due to unforeseen, uncontrollable, or extraordinary circumstances — collectively referred to as “Force Majeure Events.” Users agree to release Trade360.ai from any claims or obligations arising from such incidents.
18.1 Definition of Force Majeure
18.1.1 A Force Majeure Event includes, but is not limited to:
• Acts of God (earthquakes, floods, hurricanes, cyclones)
• Fires, explosions, or accidents
• Power grid failures or electrical surges
• Riots, public disorder, or civil unrest
• Terrorist attacks or security lockdowns
• Epidemics, pandemics (e.g., COVID-19), or quarantine orders
• War (declared or undeclared), invasions, or military conflicts
• Government actions, sanctions, or regulatory bans
• Internet blackouts or DNS hijacking
• Cyberattacks, DDoS attacks, or hacking
• API throttling, outages, or failures by brokers or third-party service providers
• Labor disputes, strikes, or server team walkouts
• Cloud infrastructure downtimes or provider failures
• Suspension or revocation of licenses by authorities (even if temporary)
18.2 Impact of Force Majeure on Performance Obligations
18.2.1 In the event of a Force Majeure, Trade360.ai shall be excused from performing its obligations under the Terms & Conditions, including but not limited to:
• Strategy execution
• Order transmission
• Account management
• Client support or response time
• Report generation
• Subscription delivery
• Dashboard accessibility
18.2.2 During the period of disruption:
• All SLAs are paused
• Platform access may be partially or completely suspended
• Data recovery may be delayed
• Refunds or credits may be withheld or deferred depending on the event’s duration and severity
18.3 Notification and Disclosure
18.3.1 In the case of an ongoing Force Majeure Event lasting more than 24 hours, Trade360.ai will issue a formal notice to users via:
• Dashboard notifications
• Email alerts
• Public service banners on the website
18.3.2 This notice shall include:
• A brief summary of the event
• Its expected impact on service availability
• Estimated time for resolution (if known)
• Instructions for safe use or suspension of automation
18.4 No Liability for Resulting Losses
18.4.1 Trade360.ai shall not be liable for any financial, technical, emotional, or reputational loss suffered by the user as a direct or indirect result of a Force Majeure event.
This includes (but is not limited to):
• Missed profits due to trade execution failure
• Increased losses due to system downtime
• Data corruption or delay in log exports
• Missed alerts, triggers, or auto square-offs
• Forced broker-side square-offs or penalties
18.4.2 Even if the event was foreseeable or known, Trade360.ai is under no legal obligation to compensate the user for consequences that were beyond its operational control.
18.5 No Obligation to Mitigate or Prevent
18.5.1 While Trade360.ai may take reasonable steps to:
• Switch servers
• Use backup brokers
• Delay automation triggers
• Deactivate certain features for stability
It is not required to maintain business continuity in full capacity during a Force Majeure Event.
18.5.2 The platform reserves the right to:
• Suspend all subscriptions temporarily
• Pause add-on execution or backend logic
• Close platform access partially or fully
• Defer onboarding of new users
until normal conditions are restored.
18.6 Resumption of Services
18.6.1 Upon conclusion of the Force Majeure Event, Trade360.ai will:
• Attempt to restore services progressively
• Issue updated instructions or patches (if required)
• Send communications regarding automation reactivation and security recommendations
18.6.2 However, services may not return to identical pre-disruption behavior due to:
• Broker API structure changes
• Strategic shifts in service offerings
• Internal audits or codebase upgrades
18.7 Duration and Termination Rights
18.7.1 If a Force Majeure Event continues beyond 30 consecutive days, Trade360.ai reserves the right to:
• Permanently disable affected features or services
• Modify subscription terms
• Offer partial service credits (non-refundable)
• Terminate affected user accounts (with prior notice)
18.7.2 The user may also request voluntary account termination if the event significantly affects their usage — in which case standard refund/cancellation terms shall still apply (unless otherwise waived in writing by management).
18.8 Force Majeure and Broker/API Dependencies
18.8.1 In cases where the disruption is caused by broker-side issues, such as:
• Exchange-level outages (e.g., NSE/BSE/MCX)
• API key expiration or deactivation
• Broker-side cyberattacks or compliance actions
• Change in broker terms or API deprecation
Trade360.ai is not liable for:
• Failed trades
• Missed triggers
• Inaccurate logs
• Platform crashes caused by dependent brokers
18.8.2 Such incidents shall also be considered valid Force Majeure scenarios.
18.9 Users’ Responsibility During Force Majeure
18.9.1 Users are advised to:
• Manually monitor their broker accounts
• Pause auto-execution if alerts are missed
• Avoid setting high-risk positions without manual oversight
• Understand that reliance on platform logic during such events is solely at their own risk
18.9.2 Trade360.ai cannot be compelled to reactivate services prematurely under user pressure or financial urgency.
18.10 No Waiver or Precedent
18.10.1 Any act of goodwill (e.g., offering credits, extending subscriptions, enabling manual access) by Trade360.ai during a Force Majeure period:
• Shall not set legal precedent
• Shall not be construed as an obligation for future events
• Shall not modify the enforceability of this clause
18.10.2 No third party (e.g., affiliates, partners, resellers) is authorized to override this clause or negotiate alternate terms on behalf of Trade360.ai.
This section protects Trade360.ai from lawsuits, damages, and user claims during uncontrollable crises — while setting clear expectations and limits on what the platform is responsible for. It also gives you the right to pause, pivot, or restructure services legally during external emergencies.
Section 19: Indemnification
This section outlines the user’s binding agreement to fully indemnify, defend, and hold harmless Trade360.ai, its owners, directors, affiliates, employees, agents, and technology partners from and against any claims, damages, liabilities, costs, and losses arising from the user’s actions, omissions, misuse, or breach of terms. This indemnification clause is a critical component of risk-shifting in platform governance and will be enforced to its fullest legal extent.
19.1 Scope of Indemnification
19.1.1 The user hereby agrees to fully indemnify, defend, and hold harmless Trade360.ai (including its parent entity, group companies, officers, employees, attorneys, vendors, and consultants) from and against any and all:
• Claims or demands
• Liabilities
• Legal or regulatory actions
• Fines or penalties
• Court judgments or arbitration awards
• Third-party damages
• Professional reputation loss
• Loss of business opportunities
• Costs of investigation and litigation
• Attorney fees
• Government audit costs
arising out of, connected with, or resulting from any of the user’s actions, usage, or violations.
19.2 User Breach and Misconduct
19.2.1 Indemnity will apply in cases where the user has:
• Violated any clause in these Terms & Conditions
• Provided false, forged, or misleading KYC or personal information
• Used stolen payment credentials or initiated fraudulent transactions
• Used automation in violation of SEBI or broker policies
• Deployed unauthorized bots, scripts, or exploitative logic
• Distributed screenshots, reports, or IP owned by Trade360.ai without permission
• Resold platform access, data, or signals to third parties
• Harassed support teams, employees, or affiliates
• Made defamatory statements online or offline
19.3 Third-Party Claims
19.3.1 If Trade360.ai becomes subject to any legal action, complaint, or dispute initiated by a third party (e.g., broker, regulator, affected user) due to the conduct of a specific user, then:
• That user shall bear full financial and legal responsibility for the defense
• The user agrees to fully reimburse Trade360.ai for all litigation, consulting, and reputation management expenses incurred
Examples include:
• A broker raising legal action due to API abuse
• Another user filing suit for being copied or scammed by your strategy
• SEBI flagging suspicious trades linked to your usage
• Clients or downline users suing Trade360.ai due to misinformation spread by you
19.4 Regulatory Non-Compliance or Misrepresentation
19.4.1 If a user falsely claims that Trade360.ai provides SEBI-licensed investment advice, or misuses the platform for unauthorized financial solicitation, Trade360.ai shall:
• Immediately suspend or terminate the account
• Take legal action for defamation and misrepresentation
• Hold the user liable for all losses, including penalties, compliance costs, and regulatory escalations
19.4.2 Users must not advertise, promote, or project Trade360.ai as a stock recommendation or advisory platform unless explicitly authorized in writing.
19.5 Platform Misuse or Code Exploitation
19.5.1 Users who attempt to:
• Reverse-engineer platform features
• Manipulate broker order calls
• Misuse trial accounts or bypass authentication
• Share admin dashboards or exclusive content
agree to indemnify Trade360.ai against:
• Technical damage or corruption of code
• Financial losses caused to other users
• Investigation costs incurred to track the breach
• Loss of trust from brokers, exchanges, or partners
19.6 Content Sharing and Defamation
19.6.1 If a user:
• Publishes, reposts, or shares defamatory content (e.g., false reviews, misleading claims, manipulated performance results)
• Publicly shares internal reports, dashboards, or screenshots taken out of context
• Attempts to harm Trade360.ai’s reputation on forums, social media, or press without due process
they agree to:
• Immediately retract such statements upon legal notice
• Bear all legal costs and third-party reputation repair fees
• Pay compensatory damages as determined by the court or arbitration
19.7 Indemnification Process
19.7.1 In the event of an indemnifiable incident:
• Trade360.ai shall notify the user in writing with documentation of the claim
• The user shall respond within 7 calendar days
• The user agrees to either:
• Assume the legal defense using qualified counsel (approved by Trade360.ai)
• Reimburse all costs incurred by Trade360.ai if the platform continues to defend itself independently
19.7.2 Failure to cooperate will result in:
• Forfeiture of all platform access
• Initiation of civil proceedings to recover damages
• Potential reporting to legal and financial enforcement authorities
19.8 No Cap on Liability
19.8.1 This indemnity is not subject to any financial cap or limit.
The user’s indemnity obligation shall include:
• Statutory fines
• Regulatory penalties
• Court-awarded damages
• Cost of PR recovery and legal opinion
• Long-term revenue losses if platform reputation is impacted
19.9 Indemnity Survives Account Closure
19.9.1 The indemnity obligation continues:
• Even if the user deletes their account
• Even after their subscription ends
• Even after Trade360.ai changes ownership or structure
Indemnification survives for a period of seven (7) years from the date of the last account activity.
19.10 No Joint Responsibility
19.10.1 Indemnification is individual — the user cannot claim shared liability with:
• Their referred users or affiliate network
• Other account holders on the same broker
• Business partners or team members using the same infrastructure
Each user is individually liable for their actions under their registered Trade360.ai account.
This section gives Trade360.ai absolute legal protection from all damages caused by bad actors, false promoters, automation abusers, or misleading users. It also creates personal financial accountability in any case of reputational harm or legal exposure.
Section 20: Contact Information & Grievance Redressal
This section defines the official communication channels through which users may contact Trade360.ai for support, billing, legal notices, and grievances. It also outlines the structure and responsibilities of the Grievance Redressal Mechanism, as mandated by the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021, and provides the legal framework to limit unsolicited, invalid, or unrecognized communication.
20.1 General Inquiries
20.1.1 For product-related questions, subscription assistance, feature usage guidance, or general troubleshooting, users may contact the Support Team via:
📧 Email: info@trade360.ai
🕘 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
📍 Location: NIBM, Pune, Maharashtra, India (on-site office)
20.1.2 All emails must be sent from the registered email ID associated with the user’s Trade360.ai account. Emails from unknown or unrelated IDs will be ignored for security reasons.
20.1.3 Queries related to billing, subscription upgrades, cancellations, or payment failures should be sent to:
📧 Billing Support: info@trade360.ai
20.2 Legal Notices
20.2.1 All legal notices, demands, disputes, or court summons must be formally addressed to:
Legal Department – Trade360.ai
Assetrich Investment Services Pvt Ltd (Legal Holding Entity)
📍 Address:NIBM , Pune
📧 Email: legal@trade360.ai
20.2.2 Such notices must:
• Be written in English
• Contain full user identity and account reference
• Clearly mention the legal basis of the claim
• Be delivered via registered courier (with acknowledgment) or digitally signed PDF via the registered email ID
20.2.3 Trade360.ai shall respond within 30 business days if the notice qualifies under legal obligation.
20.3 Grievance Redressal Officer (GRO) – As per IT Act
20.3.1 In compliance with the Information Technology Act, 2000 and its allied rules, Trade360.ai has appointed a Grievance Redressal Officer (GRO) responsible for resolving user complaints related to:
• Privacy violations
• Platform misuse
• Defamation, impersonation, or IP infringement
• Content takedown requests
• Dispute escalation (post support team engagement)
20.3.2 Contact Details of the GRO:
👤 Name: Gaurav Karamchandani
📧 Email: ino@trade360.ai
📞 Phone: +917020012387
20.3.3 Users must file their grievance in writing, including:
• Full name and contact details
• Account reference ID
• Nature of the grievance
• Evidence (screenshots, logs, communication, etc.)
• Preferred resolution (if any)
20.3.4 The GRO will:
• Acknowledge the complaint within 48 hours
• Attempt resolution within 15 working days (as mandated under law)
20.4 Exclusions from Valid Grievances
The following do not constitute valid legal grievances or complaints under this section:
• Requests to reverse valid strategy losses
• Demands for refunds on non-refundable plans
• Threats of “negative reviews” unless based on legal fact
• Anonymous emails, burner emails, or third-party complaints without authorization
• Claims outside the Terms of Service or unrelated to platform use
• Harassment, emotional blackmail, or irrelevant threats
Such communication may result in:
• Blocking of the sender
• Account suspension
• Filing of counter-complaints under cybercrime laws
20.5 Contact for Partnerships & Collaboration
20.5.1 For authorized business partnerships, investor relations, or affiliate inquiries, users must reach out exclusively via:
📧 Business Development: info@trade360.ai
20.5.2 Trade360.ai will not honor partnership proposals sent through personal chats, unauthorized email addresses, or cold outreach via social media without prior introduction.
20.6 Data Protection Inquiries (as per Section 13)
20.6.1 For issues related to:
• Accessing your stored data
• Requesting data correction or deletion
• Reporting a data breach
• Cookie or consent withdrawal
users must email the Data Protection Officer (DPO):
📧 Email: legal@trade360.ai
📍 Subject Line: “Data Request – [Your Full Name & Account ID]”
20.6.2 Trade360.ai will review and respond to valid requests within 15 business days, subject to regulatory limitations and ongoing audits.
20.7 Communication Authenticity Disclaimer
20.7.1 Trade360.ai will never:
• Ask for passwords, OTPs, or broker login details
• Ask you to send money to a personal account
• Offer guaranteed returns, insider tips, or private calls
• Communicate important legal notices via WhatsApp or Telegram
20.7.2 All official communication shall originate from @trade360.ai domain emails only. Users must disregard any unofficial communication and report phishing or impersonation to: abuse@trade360.ai.
20.8 Archiving and Record Keeping
20.8.1 All support requests, grievances, and legal inquiries are:
• Auto-archived for up to 7 years for audit purposes
• Time-stamped with full logs
• Stored securely in encrypted cloud environments
• Shared only with legal teams or law enforcement (upon formal request)
20.9 Abuse of Communication Channels
20.9.1 Any user found:
• Sending spam or repetitive emails
• Threatening or abusing staff
• Making baseless legal threats repeatedly
• Filing false police complaints or FIRs without merit
will face:
• Immediate suspension of all Trade360.ai access
• Permanent blacklisting of IP and device
• Civil defamation and cyberbullying action under Sections 66A, 499, and 504 of the Indian Penal Code and IT Act
20.10 Dispute Escalation Path
1️⃣ First Level → info@trade360.ai
2️⃣ Second Level → legal@trade360.ai
3️⃣ Legal/Arbitration → legal@trade360.ai (as per Section 17)
4️⃣ Emergency Injunctions → District Court Pune, as per Section 16
This section ensures legal compliance, prevents misuse of communication, protects your team from abuse, and allows users to exercise legitimate grievances without opening the door to malicious interference or public defamation.