Terms of Engagement, Usage & Regulatory Compliance

This Shipping & Delivery Policy (“Policy”) outlines how and when users of Trade360.ai — operated by Assetrich Investment Services Pvt. Ltd. (“we”, “our”, “us”) — will receive access to the services, subscriptions, or digital products they purchase from our platform. This Policy is an integral part of our Terms & Conditions and applies to all users (“you,” “client,” or “subscriber”) who access or use our services.

1. NATURE OF SERVICES – DIGITAL DELIVERY ONLY


Trade360.ai is a 100% digital platform. We do not ship any physical goods, documents, or products. All services, including:

  • Subscription plans

  • Trading tools

  • Digital dashboards

  • Reports and analytics

  • AI automation systems

  • Digital onboarding & account access


are delivered electronically via our platform, email, or integrated third-party services.

2. SERVICE ACTIVATION TIMELINES


Upon successful payment, users can expect:

  • Access to user dashboard and subscription features within 1–24 hours.

  • Configuration support and onboarding within 1–3 business days (based on the plan and resources involved).

  • Addon or premium service activation within 1–5 business days, depending on complexity.


Delays beyond this window are rare and, if any, will be promptly communicated via email or your registered mobile number.

3. COMMUNICATION OF DELIVERY


All deliveries are confirmed via:

  • Automated emails from support@trade360.ai

  • Notifications within the user portal

  • WhatsApp or telephonic confirmation (where applicable)

  • PDF invoices and access details, if needed


If you do not receive any confirmation within 24 hours of purchase, please contact us immediately at support@trade360.ai.

4. USER RESPONSIBILITIES


You are solely responsible for:

  • Providing accurate and up-to-date contact and email details during purchase.

  • Ensuring that emails from Trade360.ai are not blocked by spam filters.

  • Maintaining access to your registered phone number and email account.

  • Following onboarding instructions sent to your email or dashboard.


Trade360.ai will not be responsible for service delays due to incorrect or unreachable user details.

5. NON-DELIVERY SCENARIOS


In the unlikely event of a delivery issue, it could be due to:

  • Incorrect email ID or mobile number provided at the time of registration

  • Payment gateway processing errors

  • Technical disruptions or server downtimes


In such cases, we recommend checking your spam folder, transaction status, and email confirmation first. If the issue persists beyond 24 hours, contact us with your payment receipt.

6. DIGITAL DELIVERY ZONES – GLOBAL ACCESS


Trade360.ai is accessible to users globally, unless restricted by:

  • Specific national regulations (e.g., OFAC-sanctioned countries)

  • Regional compliance limitations or embargoes

  • Platform or broker integration incompatibilities


Please ensure that your country of residence permits access to fintech platforms offering trading automation tools before subscribing.

7. SERVICE CUSTOMIZATION & STAGING


For high-value plans or customized enterprise solutions, staged delivery may occur in phases:

  • Phase 1: Account Setup & Access

  • Phase 2: Strategy Configuration / Integration

  • Phase 3: Final QA and Deployment


Each stage will be delivered and acknowledged digitally. No hard copies or shipping is involved.

8. CHANGES TO DELIVERY TERMS


Trade360.ai reserves the right to revise delivery timelines or conditions based on:

  • Platform upgrades

  • Policy changes

  • National or international holidays

  • Force Majeure events (e.g., natural disasters, server outages)


We will communicate any such changes in advance, whenever possible.